Operations Associate

INTRODUCTION    

The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. We believe that our future and our democracy depend on our ability to solve big problems—and that we need an effective federal government to do so. For more than 20 years, we have helped make this vision a reality, helping our government—the public institution most fundamental to our democracy—address current and future challenges. 

Our staff is diverse in experience and perspective, but at our core we share many of the same traits. We are mission-driven, creative, collaborative, optimistic and inclusive.     

Our work is strategic, fast-paced and guided by our values: 

• Passion for public service and our work toward a more effective government 
• People who promote a culture of learning, leadership, collaboration, inclusion and respect 
• Persistence to drive change, take strategic risks and deliver results 
• Promise to be trustworthy, nonpartisan and fiscally responsible 

We hire smart and friendly people who are great at what they do and good to one another in the process. 

POSITION OVERVIEW    

The Partnership for Public Service is a $30 million organization wherein substantial revenue comes from federal agencies for employees participating in open enrollment leadership development programs. We are seeking an associate to support the full lifecycle of enrolling program participants, including participant application review, program acceptance, enrollment logistics and invoicing and payment tracking. The associate will collaborate with staff across the Partnership, as well as external stakeholders, to invoice for and collect program tuition, as well as other contract payments. The associate will also generally support the finance and accounting team. 

ESSENTIAL FUNCTIONS/PRIMARY RESPONSIBILITIES    

• Work cross-functionally with teams to support enrollment and invoicing processes for the Partnership’s open enrollment programs, including participant application review, program acceptance, enrollment logistics, thorough record-keeping and payment tracking and follow-up. 
• Maintain a general working knowledge of Partnership staff, programs and activities.  
• Regularly monitor and respond to requests received via the program enrollment and invoicing mailboxes within 24 hours.  
• Support the Partnership’s tuition collection efforts, including the generation of invoices and follow-up on outstanding payments. 
• Support Partnership teams with invoicing needs more broadly. 
• Coordinate with the business development team to benchmark progress toward program enrollment targets. 
• Manage participant and program records on Salesforce. 
• Support other operational projects, as needed.  
• Other duties as assigned. 

KEY COMPETENCIES    

• Ability to support organizational operating and accounting processes effectively and accurately. 
• Ability to maintain productive relationships with both internal and external stakeholders. 
• Exceptional customer service. 
• Interest in operational and administrative work that is critical to supporting the Partnership’s mission. 
• Meticulous attention to detail. 
• Ability to learn new information quickly.  
• Excellent communication—both orally and in writing—and people skills. 
• Ability to multitask and navigate ambiguity. 
• Teamwork and collaboration. 
• Flexibility, a can-do attitude and a willingness to pitch in. 
• Commitment to the values of public service, diversity, equity, inclusion and accessibility and the mission of the Partnership for Public Service. 

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE    

• Bachelor’s degree or relevant professional work experience, including military experience, required.  
• One to two years’ experience required, which can include internships, co-curricular activities and/or relevant coursework. 
• Familiarity with Microsoft Office, including Excel, Word, PowerPoint and SharePoint, required. 
• Experience using Salesforce preferred. 

SUPERVISORY RESPONSIBILITY/REPORTING STRUCTURE    

This position is on the Operations team and will report to the Accounts Manager. This position has no direct supervisory responsibilities. 

WORK ENVIRONMENT    

This job operates in a hybrid (remote + office) environment in Washington, DC, and requires the candidate to be a permanent resident in the Washington, DC, Maryland or Virginia area. This role is required to work in the office, on average, two days per week. This position requires consistent use of office equipment such as computer, telephone, printer and scanner. 

In assessing employee performance at the Partnership, we consider results, collaboration, demonstration of our values and a commitment to diversity, equity, inclusion and accessibility. 

POSITION TYPE/EXPECTED HOURS OF WORK    

This is a full-time, non-exempt position with regular work hours Monday - Friday. Occasional evening or weekend activities may be required. Please note that the Partnership allows flexibility in work schedules. 

TRAVEL    

If travel occurs, it is usually local and during the business day. 

SALARY AND BENEFITS    

The starting salary for this role is between $50,000 and $52,000. The Partnership offers a compensation package that includes a competitive salary; medical, dental and vision coverage; life insurance; long- and short-term disability insurance; a 401(k) program with a 4 percent employer match; commuter benefits; opportunities for training and development; 15 days of vacation leave per year, 10 days of sick leave per year, plus all federal holidays and the day after Thanksgiving off; and use of an on-site exercise facility. 

AAP/EEO STATEMENT    

The Partnership is an inclusive organization that fosters learning, collaboration and respect. We actively recruit for diversity in our workplace, believing that a range of backgrounds, perspectives and experiences contributes to our mission of revitalizing government. The Partnership for Public Service is an equal opportunity employer and will not discriminate against any applicants for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, age, caste, national origin, citizenship, immigration status, veteran status, disability; or on any other basis prohibited by law.