Job Description
911 Communications Director
City of Atlanta, GA
Atlanta, GA
Description
Here at the City of Atlanta, we are passionate about building and improving our community. Our Police Officers, Fire Fighters, and Building Inspectors keep our Citizens safe. Our Public Works Staff keep our City clean and help to maintain, build, and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our Engineers help to keep our drinking water clean, the largest airport in the world (by passenger volume) operating, and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you’re seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Salary: Commensurate with experience
Posting expires: 3/14/2021
General Description and Classification Standards
Provides overall direction, planning and management for the 911 Communications Center. Establishes policies and procedures; oversees the selection, training, and performance of 911 Operators through subordinate supervisors and support staff to ensure accurate and timely response by police, fire, and other emergency services. Develops operating plans; prepares and manages unit budget. Maintains high level liaison with City Police, Fire, and other public safety units and with other city, county, and state counterparts. Supervision Received Direction received is very general and focuses on organization objectives and quality; is typically collaborative in nature.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Provides overall managerial and strategic direction to the 911 Center. Establishes policies and procedures, within departmental and/or City constraints. Provides guidance to the selection, training, and performance of 911 staff through subordinate management and supervisory staff. Develops operating plans; prepares and manages unit budget. Maintains high level liaison with City Police, Fire, and other public safety units and with other city, county, and state counterparts. Manages and oversees employee training and certifications programs; monitors and analyzes the center's operating procedures, designs and implements changes as needed. Directs technical maintenance and modification of department's radio and telephone systems and equipment. Researches incidents and prepares report of findings as requested by Deputy Chief or Police Chief upon request.
Decision Making Establishes organization policies, strategies, and operating plans within required legislative or executive limitations and in collaboration with Police, Fire, and other public safety leadership.
Leadership Provided The Director provides guidance to managers and supervisors in the overall management of the 911 Center. Guidance should typically be general in nature and focus on objectives, end results, and policies. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. In-depth knowledge of emergency response processes and resources; extensive knowledge of 911 emergency communications operations; familiarity with police, fire, and other public safety operations, particularly as related to emergency response. Advanced leadership and motivational skills. Skill in identifying operating issues and developing long-term resolutions. Skill in coordinating, managing and directing employees; skill in oral and written communications. Skill in directing a large staff through subordinate managers. Skill in motivating a large group to pursue excellence in a critical function. Ability to plan and manage operations of a 911 call center. Exceptional ability to build relationships within organization and with external constituents/partners.
Qualifications
Minimum Qualifications Education and Experience
Bachelor's degree in law enforcement, criminal justice, business or public administration or related area. (Equivalent professional experience may be considered for substitution for the required degree on an exception basis.) Minimum of 5 years of leadership or supervisory experience in a 911 operations center or equivalent.
Preferred Education & Experience Bachelor's degree in law enforcement, criminal justice, business or public administration or related area. (Equivalent professional experience may be considered for substitution for the required degree on an exception basis.) and 5 years of experience as a manager or assistant operations head in a large 911 center. Licensures and Certifications Position would be expected to have licensure or professional certifications appropriate to the position.
Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.