Account Manager

We're hiring an Account Manager to join our team at Big Duck. Account Managers work closely with our creative, strategy, and marketing teams to create great client experiences, design and maintain consistent processes, and ensure that our clients get great value from our work together. Each of our Account Managers coordinates a broad portfolio of prospects, clients, and projects throughout the lifetime of our relationships. 

Here’s some of what the job includes:

• Ensuring that projects are completed on time and on budget
• Coordinating and leading client meetings and preparing recaps afterward
• Explaining processes to clients and setting expectations at key junctures
• Building and maintaining relationships with client contacts
• Keeping client and project teams up to date and equipped to meet their deadlines
• Resolving challenges on projects creatively and efficiently
• Crafting and managing scopes of work that deliver the best value to the client and to Big Duck and are priced appropriately
• Working with clients to ensure that the brands, plans, and assets we develop for them really work for their organization’s needs
• Surfacing opportunities for ongoing work with existing clients
• Managing project scheduling and coordinating between numerous calendars
• Administrative support for project setup and wrap up
• Boldly and kindly addressing the elephant in the room
• Spectacular juggling and reprioritization skills
• Advocating your client’s viewpoint to the team and representing the team’s viewpoint to clients

The Account Manager reports to the Director of Accounts and is a member of the account management team. 

The Account Manager is a full-time, exempt, salaried position. All roles on the Big Duck team are fully remote. Our standard workweek is 40 hours, though occasional evening or weekend work or travel may be required. 

About Big Duck

Big Duck is a worker-owned cooperative that helps nonprofits develop their brands, campaigns, and communications teams. We’re an all-remote team made up of thoughtful, creative people dedicated to helping our clients achieve their goals and make change in their communities. We are a values-driven, democratically-run business, and we work to center diversity, equity, inclusion, and antiracism in how we work together as a team and with our clients and partners.

Requirements

Strong candidates for the Account Manager role will have 2-5 years of relevant experience, including both client management and project management experience, as well as strong familiarity with nonprofits. Successful account managers on our team come from many professional backgrounds, including nonprofit roles, agency or consulting roles, and administrative or customer service roles in businesses of all kinds.  

Key competencies 

• Familiarity with nonprofit communications, marketing, and/or fundraising (through agency work or in-house, volunteer, or freelance work with nonprofits)
• Strong project management and problem-solving abilities
• Effective communication skills—in person, on the phone, by video, and in writing
• Strong facilitation skills
• Ability to balance client and team needs to keep projects moving and manageable
• Ability to empathize with challenges and interpret needs (both for clients and colleagues)
• Ability to meet deadlines and manage a large workload independently
• Ability to build consensus and navigate complex approvals processes
• Ability to shift quickly between nitty-gritty details and big-picture focus
• Strong skills using/learning digital systems (deep experience with Asana, Slack, Harvest, Google Suite, Zoom, and spreadsheets a plus) 
• Commitment to collaborating respectfully and productively with colleagues and clients, building relationships based on trust and openness
• Commitment to fostering learning and growth in themselves and others 
• Ability to share and receive feedback with candor and kindness
• Commitment to centering equity and inclusion in their day-to-day work and contributing to Big Duck’s antiracist commitments
• Enthusiasm for participating in a democratically-run, worker-owned company, including learning about and contributing to the business’s strategy and direction

Additional requirements

Our standard work hours are Monday through Friday, 9-5 ET / 8-4 PT / 8-4 or 9-5 for folks working Central or Mountain Time, with a flexible time policy that encourages team members to take breaks and work in ways that support their health and productivity.

Aside from being generally available to work during our standard work hours, qualified candidates must...

• Have a permanent residence in the continental United States
• Be available and able to travel occasionally (at least once a year for team gatherings, and as needed for client projects—primarily domestic travel, but international is possible)
• Have consistent access to a work environment with a stable internet connection, suitable for participating in video calls with colleagues and clients
• Be able to participate in and facilitate video calls, including working sessions that can run four hours or more, with breaks built in

Reasonable accommodations may be made to enable candidates or employees with disabilities to perform the essential functions of the job.