Job Description
We are seeking a customer service professional with management experience to join Information Technology as an Assistant Manager at the university. Reporting to the Senior Manager of Learning Space Operations, the Assistant Manager of Parsons East will lead a team of lab supervisors and student workers to maintain operational support of our academic technology spaces. With a primary responsibility to oversee our Parsons East location, the Assistant Manager also has a Manager-on-Duty role to support other academic spaces and respond to in-class support calls at the New York campus.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
RESPONSIBILITIES
- Recruit, hire, train, schedule, and mentor staff to provide customer service to students and faculty for Parsons East
- Act as Manager-on-Duty (MOD) during assigned shifts to manage staff and services in three additional locations
- Respond to requests for support in classrooms and academic spaces during MOD shifts
- Respond to customer requests requiring managerial intervention
- Track office supplies, print consumables, and issue purchase requests
- Collaborate with the Manager in the assessment of operations, collecting and presenting data to support recommendations for improvement
- Provide basic printer, computer, and audio/video technical support
- Other duties as assigned (may include early morning, evening, and weekends)
MINIMUM QUALIFICATIONS
- Bachelor's degree (BA or BS) or 2 to 3 years managerial experience
- 2 or more years of direct Customer Service experience
- Must be able to lift and carry 35 pounds as needed
- Ability to adhere to University COVID-19 Policy
PREFERRED QUALIFICATIONS
- Experience working in higher education
- Experience working with Plotters, Printers, Projectors, or Mac or Windows computers.
WORK MODE
- On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.
SALARY RANGE
$22/hr - $27.5/hr
We look forward to receiving your application!