Chase Card- External Communications Director

The Consumer & Community Banking (CCB) Communications team is looking for a communications professional with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with press and influencers.

As a Communications Director within the Chase Card Communications team, you will be a member and leader of a high-performing team that communicates with honesty, authenticity, and empathy. You will be supporting the #1 credit card issuer in the US. You will shape go-to-market external communications strategies for the Chase Branded Card portfolio (Sapphire, Freedom, and Ink), as well as branded programs including the Chase Sapphire Lounge.

Job responsibilities:

• Develop, present, and execute strategic and tactical communications/public relations campaigns that drive business outcomes.
• Serve as strategic communications counsel to Chase branded card business team leaders and managers.
• Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders, and support agencies to tell a holistic story.
• Oversee management of communications/PR agency on campaign execution and measurement.
• Partner with internal communications team members to pull through meaningful storylines within Chase.
• Oversee talent and influencer management for PR purposes.
• Protect and enhance the reputation of the firm – both externally and among employees.

Required qualifications, capabilities, and skills:

• 10+ years of experience in a communications/PR or marketing role.
• Executive communications experience – consulting directly with senior executives and internal subject matter experts who serve as topical spokespeople.
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage.
• Media relations expertise with strong relationships across business, finance, and lifestyle media.
• Experience working with celebrity talent, creators, and social media influencers, including managing influencer campaigns.
• Superior writing and editing skills.
• Build meaningful narratives, storylines, and tell a story visually.
• Fluent across social media and other multimedia channels with experience managing influencer programs.
• Previously led high-performing teams.
• Domestic and international travel.

Preferred qualifications, capabilities, and skills:

• Public relations agency experience.
• Financial services, credit cards, or consumer product industries experience.
• Experience working on an integrated marketing team.
• High level of independence, energy, and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability/accepting responsibility.
• Negotiation and influencing skills.
• Go-getter with the ability to deliver on tight deadlines – and sometimes outside traditional business hours.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans