Client Services Associate

Client Services Associate

TenX Strategies — Remote, United States

TenX Strategies has retained the recruiting firm Big Fish on this search. Please get in touch with Angel Fimbres-Barcelo at angel@recruitbigfish.com for any questions or referrals regarding the role.

Big Fish is a boutique recruiting firm specializing in the talent needed to drive policy change. Learn more at recruitbigfish.com.

Client Services Associate

TenX Strategies is seeking a Client Services Associate to support its consulting team and help deliver exceptional service across multiple nonprofit client engagements. This role is ideal for someone who thrives in organized, fast-moving environments and enjoys supporting mission-driven organizations through strong operational and communication skills.

The Client Services Associate serves as a force multiplier for TenX’s consultants, helping ensure client meetings are well-prepared, deliverables are accurate and professional, and projects stay on track. The role combines project coordination, client communications, and operational support to help nonprofit clients

achieve transformational fundraising results.

This is a full-time remote role, with preference for candidates located in U.S. time zones. The position reports to the Client Services Lead.

About TenX Strategies

TenX Strategies is a fundraising consultancy serving nonprofit organizations through assessments, coaching and training, and implementation support. The firm’s mission is to help organizations achieve transformational results by 10Xing their fundraising impact.

TenX’s work is grounded in long-term value creation and partnership, helping clients and their donors build meaningful, sustainable change.

Key Responsibilities

Client Meeting Preparation and Follow-Up

• Prepare meeting agendas, compile prior notes and deliverables, and confirm logistics ahead of client meetings.
• Capture action items and key decisions during meetings and distribute concise follow-up notes and next steps.
• Maintain project trackers and timelines to ensure tasks are assigned and deadlines are met.

Client Deliverables and Communications

• Draft and format client-facing materials including memos, proposals, scopes of work, invoices, and short summaries.
• Proofread and quality-check documents to ensure clarity, accuracy, and professionalism.
• Conduct light research and compile supporting materials for consulting engagements, including assessments, training programs, and implementation work.

Operations and Coordination

• Coordinate the mailing of printed materials such as booklets or reports and track shipping confirmations.
• Maintain organized client files, documentation, and notes so team members can quickly access key information.
• Support internal systems and processes that help consultants manage multiple client engagements effectively.

Required Qualifications

• 1–3 years of experience in client service, operations, project coordination, executive assistance, or a similar role.
• Strong writing skills, with the ability to produce clear summaries, professional memos, and polished client materials (including using AI tools when appropriate).
• Excellent organization and follow-through, with a strong attention to detail.
• Ability to manage multiple projects and shifting priorities while maintaining high-quality work.
• Comfort with technology and willingness to learn new tools such as project management systems, documentation platforms, and AI tools.
• High integrity and discretion when handling sensitive client information.

Preferred Qualifications

• Experience working with nonprofits, fundraising teams, or consulting firms.
• Familiarity with platforms such as HubSpot, Salesforce, Notion, Airtable, Asana, or Google Workspace.
• Basic familiarity with AI tools such as ChatGPT.
• Design or document layout skills are a plus.

Work Environment

• Full-time remote position (U.S. time zones preferred).
• Availability during normal business hours for client meetings Monday through Friday.
• Occasional travel may be possible but is not required.
• Reliable internet connection and a professional workspace are required.

Salary Range  $75,000 - $80,000