Community Liaison Office Coordinator

The Community Liaison Office Coordinator (CLO) develops and manages a comprehensive post program to support the diplomatic community. The CLO identifies the needs of the post community and responds with programming, information and resources, and referrals. The incumbent serves as the community advocate for employees and family members, advises post management on quality of life issues, recommends solutions, and advocates effectively for employee/family friendly post policies.

The duties of the CLO are defined in eight areas of responsibility: employment liaison, crisis management and security liaison, education liaison, information and resource management, guidance, and referral, welcoming and orientation, community liaison, and events planning. The CLO develops and administers a program plan across the 8 areas, which is client-driven and responsive to post-specific needs.

Qualifications and Evaluations

Education: Completion of Secondary School is required.

Requirements:

EXPERIENCE: A minimum of three (3) years of experience in an area involving customer or client service, office work, education, event planning, or hospitality is required.

JOB KNOWLEDGE: The complexity of issues in the daily administration of the program requires knowledge of pertinent DOS regulations, programs, and policies, as well as host-country laws, practices, and mores. This knowledge is particularly critical to performance of CLO duties in employment liaison, education liaison, crisis management and security liaison where USG and State Department regulations, policies and initiatives govern programs and benefits critical to the general well-being of the client(s) or community as a whole.

Evaluations:

LANGUAGE: Level IV (Fluent) Speaking/Reading/Writing of English is required.

SKILLS AND ABILITIES: Ability to analyze and define long-term goals, determine effective use of resources, and implement programming responsive to community needs.

Must be able to recognize, evaluate, and manage potential conflicts inherent to serving the needs of a diverse community, and be able to deal with all levels of post management in the identification and resolution of morale issues and implementation of responsive policies.

Ability to develop and maintain effective contacts in local business, educational, and service communities.

Must be able to listen and respond to quality-of-life concerns in a professional and sensitive manner.

Qualifications: All applicants under consideration will be required to pass medical and security certifications.