Community Programs Manager

The Organization:

SEEDS envisions a future in which all individuals, organizations and communities recognize conflict as an opportunity for positive growth – and have the skills and capacity to engage in effective dialogue and promote peaceful resolution of interpersonal and intergroup challenges and conflicts.

SEEDS is a professional service organization that offers a range of skilled conflict transformation services to residents, governments, businesses, school districts, and communities throughout the Bay Area. We have an excellent reputation for supplying high quality programs in the across the Bay Area for over 30 years.

COVID policies:

All staff are required to be fully vaccinated (2 doses of a 2-dose sequence or 1 dose of a 1-dose sequence), barring a medical or religious exemption. We base our in-office masking policy on current public health data and governmental guidelines. As of April 2022, staff are asked to wear masks in public areas of the office unless otherwise agreed by everyone present. We have a hybrid remote/in-person work model and currently require employees to be present in the office at least 3 days per week with the option to work remotely up to 2 days per week. We work remotely when public health guidelines require it.

The Opportunity:

Join a dynamic, highly communicative, and collaborative team committed to providing brave spaces, services, and capacity building to bring people together across differences. The Community Programs Manager plays a key role to the success of SEEDS’ foundational programs, offering conflict transformation trainings and interventions to local communities through restorative processes including mediation, facilitation, training, coaching and restorative justice circles.

Reporting Structure: Member of the Program Leadership Team. Reports to the Executive Director. Supervises Mediation Case Coordinator. Supervises part-time coaches and intermittent associate trainers/facilitators on an as needed basis. Manages Community Volunteers.

In this position, you will:

Develop, implement, evaluate and expand the following programs:

• Public Trainings: skills building trainings open to the public for a fee. Including mediation, restorative justice, facilitation and conflict transformation trainings, both live and asynchronous.
• Develop curriculum, evaluations, and digital learning tools
• Develop and manage all program processes and components  
• Ensure high quality service delivery
• Develop and implement continuous program improvement and growth strategies.
• Manage public training alumni membership network (launching soon)
• Community Mediation and Community Restorative Justice: programs offered to individual community members and families experiencing disputes.
• Expand community program offerings including adding conflict coaching, circle processes, and other responsive services
• Manage community grants and data collection
• Oversee community programs budget ensuring annual fee-for-service targets are met
• Develop and implement continuous program improvement and growth strategies.
• Community Conflict Transformation Cases: Programs offered to community groups, community based organizations, governmental entities working with the public, etc. on a fee for service basis.
• Ensure annual fee-for-service/earned income goals are reached
• Cultivate and recruit new clients/develop outreach strategies
• In collaboration with other SEEDS staff, promote SEEDS’ Community Programs offerings, including developing marketing strategy and collateral and ensuring CP clients are integrated into mailing and outreach lists
• Produce and disseminate regular communications and resources to share with current and former clients
• Develop contractual agreements with clients
• Ensure timely data collection and entry
• Develop evaluation strategies
• Develop and implement continuous program improvement and growth strategies.
• Training and Facilitation Delivery: Expand, refine, deliver, and evaluate a full range of relational capacity building training, facilitation, mediation, and restorative circle sessions, both live and asynchronous

Hold Organizational Leadership

• Participate in program leadership team (biweekly gathering of all program directors and managers)
• Contribute to organizational budget development
• Contribute to and execute organizational business plan

Volunteer and Staff Practitioner Management and Development

• Develop and manage volunteer and staff practitioner pools
• Expand and improve volunteer program to increase community impact and improve volunteer experience
• Ensure accurate data collection and evaluation

Develop and expand community outreach to:

• Increase training participants
• Raise organizational visibility
• Increase community mediation/RJ clients

Strategic Partnership Development

• Identify and cultivate key partnership relationships (e.g. service delivery practitioners, community based organizations, governmental entities, community leaders, business partners) to expand and strengthen community programs
• Participate in BACCM (Bay Area Coalition for Community Mediation) and other relevant coalitions/networks

Additional projects and duties as assigned

Minimum Requirements:

• Willingness to work in-person in Berkeley at least 3 days/week
• If interested in working from home, access to a quiet, private space with a working internet connection to conduct confidential meetings and service delivery
• Experience with non-profit program management, including staff supervision
• Experience with conflict transformation processes (community mediation, Restorative Practices, facilitation, and/or training)
• Valid CA Driver’s License and access to a working vehicle (for required in-person service delivery)
• Ability and willingness to travel within the Bay Area and beyond for in-person service delivery
• Ability and willingness to work nights and weekends as needed
• Ability and willingness to utilize organizational technological systems (MacOS, Salesforce, Google Classroom, Box, Microsoft Office, etc.) and to implement new systems (online teaching platforms, other systems as needed)

This job is for you if:

• You enjoy learning new things, learn quickly and can roll with change. You’re open to trying on the “beginner’s mindset” and committed to continuous growth.
• You are a team player with a capacity for both collaboration and independent initiative.  
• You are committed to relationship building, restorative communication, moving through difficult conversations, and non-adversarial problem solving.
• You can manage multiple projects at the same time and quickly reprioritize competing needs.
• You enjoy problem solving and thinking creatively. You don’t get flustered if you don’t have all the answers. You take initiative until you get what you need.
• You have a service mindset, are eager to create client satisfaction, and engage with humility when it comes to working with people from diverse backgrounds.
• You have a commitment to self-reflection, self-knowledge, and self-growth so that you can offer better support to those you’re serving.
• You get energized by identifying new opportunities for partnership and program growth and thrive on being resourceful and innovative.  
• You are committed to equity and learning how to exist in today’s current society while moving the needle forward.
• You understand that a non-profit is a business and that our work costs money.
• You love thinking about better ways to educate and train adults, taking into consideration diverse identities, lived experiences, cultures, and neurodiversity.
• You have a strong attention to detail, excellent communication skills and are a go getter.
• You are comfortable with ambiguity and flexible with the changing nature of growing organizations.
• You love building processes and procedures to improve program impact.
• You are patient and able to meet people where they are

Compensation

Full-time exempt position. $73,000-$76,000 commensurate with experience. SEEDS offers a comprehensive benefits package, including: $500 monthly allocation for health, dental, and vision insurance and 403(b) retirement plan; 13 paid holidays per year; 2 weeks’ vacation per year; 12 sick days per year; and a yearly professional development allowance.

We strongly encourage and seek applications from people of color, including bilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. SEEDS is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions, and breastfeeding and related medical conditions), national origin, ancestry, age, medical condition, mental or physical disability, veteran or military status, marital status, gender (including gender identity and gender expression), sexual orientation, or any other basis protected by local, state, or federal laws.

To apply: Please email cover letter and resume to jobs@seedscrc.org asap. We will be accepting applications and interviewing on a rolling basis and will begin review of applications on May 17. Position open until filled. Please note that we cannot respond to applicant queries outside of our typical process.