Job Description
Duties
Constituent Service
Support constituents in addressing a variety of neighborhood-focused concerns, including nuisances, trash pickup, stray animals, broken pipes, and permit concerns. This involves:
- Liaising with district council offices and city departments, using critical thinking and guidance from office leadership skills to identify the correct decision-making parties.
- Superb organizational skills to track actions and follow-up.
- A combination of tenacity and courteousness, with a strong underpinning of empathy and patience. Emotional spaciousness to listen with compassion to residents who may be experiencing intense emotions like anger and frustration.
Additionally, represent the Office at a few weekly community meetings on weeknights and weekends. This requires notetaking, earnest listening, and brief public speaking.
Operations Support
- Scheduling - Adding event and invitation information to Office calendars, following up with staff and organizations to confirm details and attendance
- Technical support for Council committee meetings, such as running powerpoint
- Managing event logistics such as ordering and picking up refreshments, handling check-in for attendees at events, arranging table assignments, printing and setting out nametags or meeting documents, reserving venues and meeting rooms
- Document production, formatting, and sharing such as for committee agendas, certificates of appreciation, letters of support for community grants
- Supporting the team in data entry and tracking such as for constituent services provided
- Answering phones in the Office and reviewing email correspondence, to direct both to appropriate staff member
Possibility for policy work if interest and capacity is there.
Characteristics critical for success include
- Teamwork – We support the Office and each other in words and actions
- Flexibility – Priorities change, crises arise, and we need an openness and willingness to adjust what we’re working on and how we’re working on it
- Hard work – There’s a lot that needs to be improved in the city, and a lot of people to serve; this requires energy, gumption, and persistence
- Humility – We value the desire to learn and grow
- Purpose – Your purpose must be to serve first. It can also be to learn, or to be challenged, or to explore, or to build networks. But at heart you must have a passion to make peoples’ lives better.
Benefits: See https://www.houstontx.gov/hr/benefits.html.
TO APPLY:
We do not monitor the Indeed online submissions. Instead, please email to atlarge1@houstontx.gov:
1. Cover letter no more than one page explaining why you're interested in this role and why you think you'd be a good fit.
2. Resume
3. Contact information for at least 2 professional references; if you are new to the workforce and only have limited paid work experience, you can provide contact information for professors or youth group/volunteer adult advisors who know you well, for example.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person