Constituent Services Representative

The Office of Congresswoman April McClain Delaney (D-MD-06) seeks a Constituent Services Representative to be based out of her District Office in Frederick, MD. The position reports directly to the District Director and is responsible for assisting in all aspects of the District Team’s day-to-day responsibilities. This role will require travel throughout Maryland’s Sixth District.

Job Summary

A Constituent Services Representative acts as a liaison to federal, state, and city agencies for the Member's constituents. This position will handle a portfolio of issue areas on behalf of the Member and work closely with the District Director and staff to provide outstanding service to the Member's constituents. A Constituent Services Representative is also responsible for answering casework correspondence and verbal communications with constituents. Additionally, a Constituent Services Representative works with the Director of Constituent Services and the Director of Outreach to ensure effective communication with agencies and constituents.

Essential Duties

• Serves as a liaison with federal governments to address individual constituent concerns
• Monitors casework trends to provide updates to the District Director and Director of Constituent Services
• Prepares incoming and outgoing constituent casework to manage casework in assigned areas of expertise
• Maintains accurate and complete files on all assigned casework to keep track of all casework progress 
• Screens and monitors cases to determine if referring the case to other government entities is appropriate
• Answers casework correspondence, meets with constituents, and serves as a liaison with federal, state, and local authorities to act as the representative for the Member within their areas of responsibility
• Attends community meetings to support public events and provides updates to District Director and Director of Outreach
• Writes responses to constituent letters relating to casework to answer questions or inform them of case progress
• Organizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective manner
• Other duties as assigned

Skills

• Thoroughness and careful attention to detail
• Ability to work well under pressure while juggling multiple tasks with competing priorities
• Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities
• Availability to work long hours, including nights and weekends, if needed
• Ability to work cooperatively and courteously with others
• Strong oral and written communication skills
• Thorough knowledge of the legislative process
• Knowledge of all issues in the District in which the Member is involved
• Maryland ties are a plus
• The ability to speak Spanish is a plus
• 1-3 years of experience working for a candidate or elected official (Federal, State, or Municipal)

Salary & Benefits

The salary range for this position is $55,000 - $65,000 annually. Additionally, the office provides a robust benefits package.

To Apply 

Interested applicants should submit a resume and cover letter to md06.jobs@gmail.com with the subject line “Constituent Services Representative.” No calls or walk-ins please. Applications will be considered on a rolling basis.

This office is an equal opportunity employer; the office does not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, or military status, or any other characteristic protected by applicable law.