Constituent Services Representative

The Office of Congressman Kweisi Mfume is seeking a full-time Constituent Services Representatives to serve in the Baltimore District Office. The constituent services representative acts as a liaison to federal, state, and local agencies for the Congressman and constituents and answers casework correspondence and verbal communications with constituents.

ESSENTIAL JOB FUNCTIONS:

• Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;
• Informs the Congressman, District Director, and Constituent Services Manager of all happenings in his or her assigned issue areas by screening district media sources and interacting with constituents;
• Handles casework assignments;
• Acts as a liaison to local, state and federal officials and other persons or groups to form effective relationships for the Congressman;
• Assesses casework for problems requiring legislative action and makes recommendations to the District Director and Constituent Services Representative
• Logs in all incoming and outgoing mail and incoming telephone calls relating to casework;
• Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;
• Maintains up-to-date files on all cases and categories of information of importance to the office;
• Maintains a good working relationship with the Congressman, staff, and constituents;
• Accepts performance-based criticism and direction;
• Works well under pressure and handles stress;
• Works a flexible schedule including long hours, nights and weekends; and
• Performs other duties as assigned.

EDUCATION (OR EQUIVALENT EXPERIENCE):

• Bachelor’s degree required;
• At least 2-3 years of experience in casework management

SKILLS AND KNOWLEDGE REQUIRED:

• Strong oral and written communication skills;
• Thorough knowledge of legislative process and of House organization and procedures;
• Thorough knowledge of local, state and federal agencies and departments;
• Knowledge of all issues and events in the district in which the Congressman is involved;
• Professional telephone manner;
• General awareness of the political landscape in Maryland’s 7th congressional district;
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
• Ability to perform the essential job functions above;
• Ability to work cooperatively and courteously with others;
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner;
• Thoroughness and careful attention to detail;
• Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;
• Knowledge of office policies, practices, and procedures;
• Knowledge of office computer applications; and
• Proficiency in word processing.

WORKING CONDITIONS:

• Work is mainly performed in an office environment. Noise levels are usually moderate; and
• Ability to work in a small workstation without an expectation of privacy.

The deadline to apply is 12pm EST on Friday, August 25th. Applications accepted on a rolling basis. No walk-ins or calls, please.

To apply, please e-mail your resume, cover letter, and one writing sample to MD07DistrictResumes@mail.house.gov and list “Name – Constituent Services Representative” in the subject line.