Job Description
Senator Andy Kim seeks a Constituent Services Representative/Caseworker to help resolve issues with federal agencies on behalf of constituents. The Constituent Services Representative/Caseworker assesses problems and finds solutions in a professional manner, screens and refers cases, as appropriate, and represents the Senator and the office.
Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have strong oral and written communication skills, excel at time management, manage multiple tasks simultaneously, and be able to maintain good working relationships with the Senator, staff and constituents. An even temperament, ability to deal effectively with a wide range of personalities, and creative problem-solving skills are essential.
This is a hybrid position with some in-person work required out of our Barrington, NJ office.
RESPONSIBILITIES
- Interact with constituents via phone, email and in person
- Establish, follow through and complete constituent casework
- Keep accurate and complete case notes and alerts at all times
- Interact with assigned federal agencies
- Interact with local, county and state offices to make and accept referrals
- Establish efficient processes to handle common issues and problems
- Cross-train and accept changing areas of focus as needed
- Develop educational materials and resources for constituents
PREFERRED EXPERIENCE
- Casework or other high volume, high touch work
- Time spent in a customer service role
- Work with federal, state or local government
- Experience with casework IQ program is a plus
- Candidates must be able to work a flexible schedule, including nights and weekends
- Bilingualism is a plus.
TO APPLY: Apply at https://oampluspublic.senate.gov/public/login/bd3ad9c1-5177-4323-8919-d53cf47eef07. Please no unsolicited drop-ins, phone calls, or emails to the office.
APPLICATION DEADLINE: 10/17/2025
The office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status. People of all identity groups are encouraged to apply.