Job Description
Make-A-Wish creates life-changing wishes for children with critical illnesses – many of whom go on to beat their illnesses and credit the wish with giving them the physical and emotional strength they need to persevere. Working at the #2 most-trusted charity in the US, you will have the opportunity to help children with critical illnesses to reclaim their childhood, families to experience life beyond illness, and entire communities to rally together in moments of transformational joy. Make-A-Wish is the only organization with such a unique ability to restore hope for children and families who have experienced the emotional and mental trauma of fighting pediatric critical illness.
Reporting Summary:
The Wish Assist Coordinator (WAC) reports directly to the Wish Assist Manager. The Wish Assist Program is overseen by the Assistant Director, Wish Logistics. The WAC is part of the Mission Delivery Team of the Chapter and works closely with the Mission Delivery team interns, volunteers, and chapter staff.
General Summary:
Wish Assists are wishes that are granted within the territory of the Make-A-Wish Metro NY and Western NY chapter. The wish participants can come from across the country and across the globe. The Wish Assist Coordinator is responsible for planning complete experiences for visiting wish children in the Metro New York area, which includes all Long Island. Duties include working with Make-A-Wish Chapter staff (internal and external), Wish Assist volunteers and local vendors to coordinate aspects of a wish trip.
Essential Job Functions and Abilities:
- Create and maintain data base of all wish assists records, community partners, and vendors.
- Create comprehensive and accurate wish itineraries summarizing all details of the wish within defined timeline.
- Maintain an accounting of expenditures, in-kind donations, and reimbursements
- Coordinate aspects of the wish, including but not limited to transportation, accommodations, medical equipment, activities, and volunteer assistance
- Research cost effective options and facilitate in-kind donations to minimize wish cost
- Review and process new assists to ensure all necessary information is received and database records are created.
- Work with other Make-A-Wish chapters to determine details of each wish, and provide information and recommendations to promote wish quality, equity, and adherence to policies, guidelines and procedures established by the National Office and local chapter guidelines.
- Demonstrated ability in solution finding, working well with deadlines, and responding to crisis
- Available to respond to wish emergencies on a rotating 24-hour schedule.
Qualifications:
- BA/BS or Associates Degree
- Organizational skills and attention to detail
- Able to effectively manage time and work to deadlines
- Excellent communication skills verbally and writing.
- Able to communicate with and work well with diverse populations
- Quick learner with excellent computer skills (Microsoft Office Suite, Raiser’s Edge, and Salesforce)
- Possess a positive attitude, creativity and flexibility and services available
- Compassion and passion for the Make-A-Wish mission
- Comfortable speaking in public or addressing group is a plus.
Additional Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands and work environment listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
- While performing this job employees may occasionally be required to talk, stand or sit for long periods of time, walk, climb stairs, key data, stoop, twist, bend, crawl, speak and hear
- Person must also be able to move/lift to 20 pounds
Diversity, Equity & Inclusion Commitment Statement:
Committed to attracting and retaining a diverse staff, MAW Metro New York and Western NY will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All staff may be required to perform duties outside of their normal responsibilities as needed. The employee is expected to adhere to all company policies.
*How to Apply:
Please use the following link to complete and submit our formal application for the Coordinator, Wish Assist at Make-A-Wish:
https://makeawishmetronewyorkandwesternnewyork-vxrot.formstack.com/forms/coordinator_wish_assist
Please note: only applications submitted through this link via Formstack will be considered for this position.