Job Description
Title: Development Assistant, Gift Processing
Reports To: Development Operations Manager
Location: US Home Based Office
Status: Non Exempt; Full Time (S1/B1)
Start Date: Immediate
Salary Range*: $50,000
Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.
Who you are: This position is part of a four-person gift processing team that serves as a service center to staff and the broader Development community. The Development Assistant plays an essential role in managing the integrity of the data and ensuring a strong and well functioning team. This position is responsible for gift management functions including entering donation data in our Salesforce CRM, sending gift correspondence including receipts and tribute notifications in a timely fashion, communicating with staff around incoming gifts and pledges, and supporting data quality efforts on a monthly basis.
Who We Are: We are a collaborative 3 person gift processing team, who describe ourselves as strong communicators and detail oriented. We take pride in ensuring the integrity of data between our Finance and Development teams. This position is part of a larger Organizational Advancement team of 30+ Staff across the US.
Specific Responsibilities Include:
Gift Processing (90%)
- Process gifts by entering relevant data into Salesforce and producing tax receipts and other correspondence
- Maintain data integrity of all gifts in Salesforce through daily and monthly cleanup efforts
- Fulfill requests for additional letter copies and reissues
- Coordinate with Finance and regional staff on credit card errors and gift anomalies
- Support Headquarters and regional staff on gift processing procedures
- Ensure data accuracy in Salesforce by monitoring, cleaning and deduping Salesforce records
- Maintain gift paperwork and receipt archive
- Liaise with donors and staff as needed, including covering scheduled support shifts for both internal and external support requests
- Collaborate with the team to create and maintain documentation for gift processing procedures
Departmental Support (10%)
- Serve as backup support for gift processing-related functions in times of decreased team capacity
- Serve as backup support for departmental administrative needs
- Other tasks as assigned
Essential Skills and Qualities:
Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!
- Work or internship experience in office setting strongly preferred
- Salesforce or gift processing exposure preferred
- Excellent written, oral, and computer skills
- Ability to multitask and be flexible while showing attention to detail
- Comfort with technology and learning new platforms a must
- Disciplined self-starter and independent worker with creative energy
- Interest in, and ability to articulate, the mission of Facing History and Ourselves
- Ability to adhere to turnaround standards and deadlines
- Ability to work individually and as a member of a team