Job Description
ESSENTIAL JOB FUNCTIONS:
¨ Answers and screens telephone calls for the Member and other staff members and takes messages when appropriate.
¨ Greets and screens visitors in a friendly, professional manner.
¨ Responds to constituent requests for information, including constituent requests for status of pending legislation and resolutions.
¨ Attends meetings and functions on behalf of State Representative and takes notes when required.
¨ Performs casework for constituents, answers casework correspondence, meets with constituents, communicates with constituents, and serves as a liaison with federal, state and local agencies.
¨ Processes PennDOT, vital records, and other state agency forms accurately and in a timely manner.
¨ Screens and refers cases, where appropriate, to other District Offices.
¨ Logs all incoming and outgoing mail and incoming telephone calls relating to casework.
¨ Prepares periodic reports for the District Director or District Office Manager on pending cases and district activities.
¨ Continually screens active cases and acts as a liaison with constituents to ensure their cases are handled in a responsive manner.
¨ Maintains up-to-date files on all cases and categories of information of importance to the office.
¨ Organizes large events throughout the district, including space rental, food and drink catering, and vendor attendance.
¨ Opens, sorts and screens mail, including deliveries, in a timely manner.
¨ Documents visitor opinions on issues communicated via telephone, including full name, address, and all relevant information as appropriate.
¨ Provides general office support functions that include typing, photocopying or assembly of materials for meetings and mailings.
¨ Maintains database files as requested.
¨ Orders and maintains office supplies.
¨ Schedules appointments and maintains the Member’s calendar, travel arrangements and reservations.
¨ Assists Harrisburg staff with gathering documentation for expense reimbursement.
¨ Maintains a positive and collaborative relationship with the State Representative, staff, and constituents.
¨ Coordinates tours and manages special projects, as needed.
¨ Regular and punctual attendance at work.
¨ Performs other related duties as assigned.
This position will require event planning and coordination as well as running events on behalf of the Member.
KNOWLEDGE, SKILLS AND ABILITIES:
¨ Ability to accomplish all office duties required by the State Representative.
¨ Ability to learn constituent services with an emphasis on strong people skills.
¨ Possesses knowledge and ability to operate office equipment, MS office suite, database programs, other communications systems, and specialized legislative applications.
¨ Ability to establish and maintain effective working relationships.
¨ Ability to develop basic knowledge of legislative procedures and processes.
¨ Ability to handle confidential information, including correspondence.
¨ Ability to accept performance-based criticism and direction.
¨ Ability to communicate with a variety of personalities in a tactful, pleasant and professional manner.
¨ Ability to maintain a professional appearance.
¨ Ability to be punctual and meet attendance requirements.
EXPECTED HOURS OF WORK:
¨ Occasional evening and weekend work may be required as job duties demand.
MINIMUM QUALIFICATIONS:
¨ High school diploma or GED required.
¨ A four-year college degree is preferred but not required for this position.
¨ Must be able to travel and must hold a valid driver’s license.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person