Job Description
Congresswoman Deborah Ross (NC-2) is seeking a Staff Assistant for her Raleigh district office. The District Office Staff Assistant is often the first person constituents meet when interacting with our office. Our Staff Assistant greets visitors, answers the telephone, and responds to constituent requests for general information. This position also monitors delivery and pickup of materials, maintains the front office, and assists with various administrative duties. This position requires strong communication and organizational skills with an attention to detail. Candidates must exhibit experience managing multiple projects independently in high-stress environments on tight deadlines. The staff assistant will report to the District Director.
JOB FUNCTIONS
- Receive all incoming office inquiries (phone calls, emails, physical mail) and direct to the appropriate staff or elsewhere (local officials with jurisdiction, DC office, etc.) in a timely manner
- Requires initiative, strong interpersonal skills, the ability to multitask, work independently and effectively under pressure, make decisions and solve problems, orientation to detail, excellent verbal communication and writing skills
- Assist District Director and district office staff on a variety of assignments, including but not limited to: record management, constituent services, and supporting outreach efforts
- Performs special projects assigned by the District Director
- Serves as the point person for passport casework
- Drafts congratulatory and condolence letters
- At the district director's discretion, serves as staff on the ground with the Congresswoman when she is participating in district events
- Manages District Office interns
- Works a flexible schedule, including long hours, nights, and weekends at times both in the office and out in the district
- Prints and delivers the Congresswoman’s schedule to her when she is in the District, typically on nights and weekends
- Performs other duties as assigned
- Accept performance-based feedback and direction
SKILLS AND KNOWLEDGE REQUIRED
- Ability to work cooperatively and courteously with others
- Ability to use a photocopier, telephone, and other office equipment
- Excellent organizational and proofreading skills
- Professional telephone manner
- Knowledge of office policies, practices, and procedures
- Knowledge of office computer applications
- Proficiency in Microsoft Office Suite
- Ability to serve as the technology point person and troubleshoot problems
- A clean driving record and the ability to drive the Congresswoman to and from events as needed
Candidates with ties to NC-2 and who live in Wake County are strongly preferred.
The office is an equal opportunity employer; we do not discriminate on the basis of color, religion, sex, national origin, age, disability, gender identity or expression, or sexual orientation.
To be considered, please submit a resume, three references, and a cover letter to Ross.Applications@mail.house.gov with “District Staff Assistant- LAST NAME” in the subject line of your email.