POSITION SUMMARY

AKF USA is seeking to hire a Donor Services (DS) Associate to add to a team of three on the Donor Services team. The Donor Services Associate will enter and manage donor contributions within our database/CRM. DS Associate will be customer service focused and respond to donor inquiries in a timely fashion. DS Associate will ensure receipt of matching gift contributions and soft-credit applications. DS Associate will also manage monthly EFTs, and assist in developing training materials for field volunteers. Some travel is required for events. Evening/weekend work may be required occasionally. This position is full-time/exempt and reports to the Manager, Donor Services.

PRIMARY DUTIES AND RESPONSiBILITIES

Enter and maintain contributions in CRM database.
Assist Donor Services team in the management and regular clean-up of CRM records and data.
Manage donor services email inbox.
Respond to donor/volunteer calls & emails.
Maintain and reconcile online contributions.
Manage EFT contributions.
Generate and send out donor contribution receipts and statements.

required qualifications

Bachelor’s Degree in Business or Accounting (Some knowledge of basic accounting principles is required to successfully carry out duties).
1-2 years of relevant working experience
Experience working with CRM’s or databases (Particularly EveryAction, NGPVAN,
Raiser’s Edge/NXT, Salesforce, DonorPerfect, etc.).
Advance proficiency in Microsoft Office (particularly Excel).
Excellent inter-personal and communications skills.
Ability to work in a fast paced, culturally diverse environment.
Excellent writing, editing, and oral presentation skills.
Excellent organizational, communication and leadership skills.
Knowledge of database systems and fundraising business processes a plus.
Experience with EveryAction CRM a plus.
Undertake special projects under the direction of the department manager.

COMPENSATION PACKAGE

Salary range: $50 – $55k , based on experience and qualifications.
Medical, dental and vision plans with 100% of the cost of the premiums for employee only covered by AKF.
Life, AD&D, STD and LTD insurance sponsored 100% by AKF.
Section 125 Plans / FSA.
401(k) with generous 8% employer contribution after one year of service.
15 paid vacation days plus 12 paid sick days per year.
Up to 12 weeks of paid parental leave.
And more