Education Coordinator

About ALA

Founded in 1971, the Association of Legal Administrators (ALA) is a non-profit 501(c)(6) professional association whose members are professionals involved in the management of law firms, corporate legal departments and government legal agencies. ALA is dedicated to supporting, educating, and uplifting its members to succeed as leaders in the legal industry.

About the Team

We approach our work with a focus on human connection, direct honesty, and continuous improvement—while keeping the process collaborative and engaging. Our aim is to build an environment of mutual accountability and genuine appreciation, helping every staff member achieve their goals with clarity and purpose.

About Our Process 

Application review will begin immediately and continue until the position is filled. This role will accept applications for a minimum of 5 business days. The hiring process generally includes: application submission, a Teams recruiter screen, an in-person panel interview including the hiring manager, a conversation with leadership, and reference checks.

What We Offer

We provide a meaningful career, a supportive team environment, and a comprehensive package designed to help you thrive. As a self-sustaining nonprofit, we offer fair and competitive compensation grounded in your qualifications, experience, impact, and market conditions.

A Thoughtful Approach to Compensation

The hiring range for this role is $55,000 - $63,000. We will not negotiate for compensation outside this range. Your exact salary will depend on your experience, and alignment with similar roles at the Association of Legal Administrators.

We aim to make our best offer upfront, rooted in fairness, transparency, and market data. 

Throughout the hiring process, we provide open and transparent conversations about compensation, benefits, and what it’s like to work at Association of Legal Administrators.

About the Opportunity:

The Education Coordinator is responsible for delivering and supporting the organization's education programs and the ALA Certified Legal Manager (CLM)^® Program. This role oversees the execution of web-based courses, webinars and virtual conferences, while also managing key internal and external certification functions.

As a primary point of contact for learners and certification candidates, the coordinator ensures a seamless experience from registration through post-event follow-up. This position works closely with colleagues across all departments to support platform functionality, maintain program quality and advance ALA's educational objectives.

Key Responsibilities

·        Coordinate and manage the execution of virtual events, including platform setup, speaker logistics, event run-of-show development and technical rehearsals.

·        Administer CLM certification program operations, including application review and approval, candidate eligibility tracking, exam scheduling, credential issuance, recertification and ongoing credential maintenance.

·        Serve as the primary support contact for event participants, contracted speakers and certification holders, providing timely assistance and troubleshooting platform or access issues.

·        Maintain accurate records in the association management system (Fonteva) and ALA's learning management system (Elevate), including registrations, attendance, certification status and program activity.

·        Generate and analyze post-event and certification program reports, including attendance, engagement, satisfaction and exam performance metrics, for leadership review.

·        Monitor and support compliance with ALA's CLM program standards and external continuing education and accreditation requirements, including SHRM, HRCI and NASBA, ensuring program integrity and credential value.

·        Assist in the development and maintenance of ALA’s speaker database.

·        Serve as staff liaison to ALA volunteer leadership groups as assigned.

About You

You Have:

·        2–4 years of experience in event coordination, member services or certification/credentialing administration.

·        Proficiency with webinar/virtual event platforms and LMS or certification management software.

·        Strong organizational skills with the ability to manage multiple concurrent programs and deadlines.

·        Excellent written and verbal communication skills for member-facing interactions.

·        Detail-oriented, with experience maintaining data accuracy across multiple systems.

Preferred:

·        Experience with an association or nonprofit setting.

Core Competencies:

·        Ability to plan, schedule and manage multiple virtual events/webinars simultaneously (registration, speaker coordination, run-of-show).

·        Proactive, resourceful problem-solver who can self-prioritize, quickly assess issues, adapt in real time and make sound decisions under pressure.

·        Working knowledge of virtual event and LMS platforms, including troubleshooting common technical issues live.

·        Basic reporting/analytics skills.

·        Strong written and verbal communication for member/participant support (pre-event, live support and post-event follow-up).

·        Patience and clarity in explaining certification requirements, deadlines and processes to a non-technical audience.

All Team Roles at the ALA require:

• A drive for excellence and impact: the ability to solve complex problems, make data-informed decisions, prioritize what matters most, and continuously improve through learning, user input, and external benchmarking.
• Exceptional learning agility evidenced in the ability to give and receive timely, respectful feedback; continuously improve through iterative learning and user input; and proactively adopt technologies such as AI
• A collaborative and empathetic approach: the ability to work across differences, foster trust, and contribute to a culture of shared success
• Clear and concise communication skills, written and verbal