Job Description
ABOUT THE ORGANIZATION
The International Society on Thrombosis and Haemostasis (ISTH) advances the understanding, prevention, diagnosis and treatment of conditions related to thrombosis and hemostasis. The Society is dedicated to transformative scientific discoveries and clinical practices, the development of young professionals and the education of physicians, scientists and allied health professionals wherever they may live.
ISTH’S COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
At ISTH, uplifting and championing the diversity of our workplace culture is a priority. ISTH is committed to the inclusivity of all forms of diversity through an anti-bias organizational culture and appreciates the unique contribution of each staff member. The diversity of our team makes us unique, broadly talented, and equipped to address the changing needs of our international stakeholders and simply put … fun!
POSITION SUMMARY
The Industry Relations and Development Specialist plays a key role in supporting and advancing ISTH’s industry partnerships. Reporting to the Manager of Industry Relations, the Specialist provides support across sponsorship, exhibition, and grant programs. This full-time position is ideal for a detail-oriented, proactive individual looking to contribute meaningfully to the growth and fulfillment of ISTH’s industry-related initiatives.
ESSENTIAL FUNCTIONS:
Client and Sales Support
Serve as first-line contact for non-sales client support inquiries (e.g., login issues, benefit clarification, invoicing questions)
Assist with drafting and editing key sales documents, including the ISTH Congress and Non-Congress Sales Manuals
Support sales operations across all industry events, including contract coordination, Salesforce tracking, and handoff to implementation
Draft and maintain client feedback surveys and partner-facing communications at the direction of Industry Relations Manager
Create and maintain tracking dashboards and regular status reports for internal and external use
Provide consistent and professional coverage during high-volume periods and during staff travel
Conduct public-facing research to support sales pipeline development, including identifying potential contacts, background information, and organizational details as needed
Data and Budget Coordination
Demonstrate comfort and confidence working with numbers, including entry of budget data, reviewing financial documents, and maintaining accurate tracking tools
Assist with compiling financial figures for reporting, projections, and tracking against goals
Contract and Invoicing Process Management
Coordinate the full contract lifecycle per ISTH Standard Operating Procedures: request, drafting, distribution, follow-up, signatures, and archiving
Lead all invoicing activities in coordination with the ISTH Finance Team such as sending completed contracts and request invoices be created, monitor, and follow up on payment status
Coordinate closely with ISTH Finance to ensure accurate, timely processing of payments per agreement terms
Maintain confidential and organized contract and financial records
Salesforce Management and Reporting
Serve as lead on Salesforce data entry, partner record updates, and report generation
Ensure Salesforce accuracy across sales pipelines, benefit fulfillment, and internal tracking
Support internal forecasting and performance metrics through regular reporting
Project and Meeting Coordination
Schedule and coordinate internal and external meetings (e.g., client calls, internal planning sessions)
Manage logistics for both virtual and in-person meetings, including agendas, room setup, AV, and printed materials (e.g., name plates)
Take meeting notes as needed and help ensure timely follow-up on all action items
Grant and Funding Support
Complete and submit grant and/or funding requests in collaboration with senior staff
Track status of all submitted grants, follow up as needed, and maintain accurate reporting on progress and deliverables
Work with the ISTH Finance team to ensure proper invoicing, payment and reconciliation compliance for all supported grants
Benefit Fulfillment and Cross Department Coordination
Track delivery of benefits across all partnership tiers/programs
Coordinate benefit fulfillment for all Industry Relations programs across various ISTH departments in alignment with manager guidance, ensuring professional experience for partners
Maintain up-to-date fulfillment trackers and documentation
Prepare post-event report cards for partners with support from Industry Relations Manager
Other
Format and update internal and external-facing documents, PowerPoint decks, and reports for professional distribution
Support internal team processes and contribute to ongoing improvements in tools and workflows
Assist with other tasks and projects as assigned
KNOWLEDGE AND SKILLS REQUIRED:
Excellent organizational skills with the ability to manage competing priorities and deadlines
Strong interpersonal and written communication skills, including the ability to work effectively across cultures and time zones
Professionalism and discretion in handling sponsor, financial, and strategic information
Confident and professional in meetings, on Zoom, and in client-facing conversations
Keen attention to detail and follow-through — sets a high standard for work quality
Able to work independently with direction and seek clarification when needed
Responsive to shifting priorities and proactive in identifying and resolving issues
Ability to build strong working relationships across departments and with external partners
Interest in developing an understanding of and commitment to ISTH’s mission and guiding principles
EXPERIENCE AND MINIMUM REQUIREMENTS:
Bachelor’s degree in Business Administration, Communications, Nonprofit Management, or equivalent professional experience
Experience supporting a high-volume, year-round sponsorship or development program, ideally with direct partner interaction
Strong preference for experience working with global clients or stakeholders in a culturally aware, respectful manner
Demonstrated ability to work autonomously within a structured framework and follow standard operating procedures
Advanced proficiency in Salesforce (or similar CRM), Microsoft Excel (including formulas and formatting), PowerPoint, Sponsorship Event Management Tools (such as eShow, Cadmium, or similar) and Canva (or similar design tools)
Proven ability to produce high-quality work under deadline pressure with a strong customer service orientation
WORK ENVIRONMENT:
This position is mainly sedentary but may require the ability to lift and carry up to 30 lbs. of materials
Weekend and after-hour work may be required as dictated by the event schedule
Domestic or international travel may be required, two to three times per year
Employment location is remote, based on skills, and experience of applicant.
BENEFITS:
Comprehensive health plan with a fully funded HRA, life insurance, plus dental and vision coverage with generous ISTH contribution
45+ days of annual paid time off based on tenure, including holidays, personal time, and health & wellness leave
Paid parental leave
Retirement plan with employer contributions up to 10%
Professional development stipend + ASAE membership
Monthly work from home stipend + home office stipend