Job Description
Duties
The incumbent is assigned to the Information Systems Center (ISC) and works under the direction of the Information Systems Officer (ISO). The position is directly responsible for 250 OpenNet workstations in USNATO’s unique controlled access areas and manages the operation and cybersecurity of OpenNet and Dedicated Internet Networks (DIN) networks. In addition, the incumbent manages 150 mobile devices, including iPhones, iPads, and laptops. The position drafts and delivers procedures and instructions on using all standard technology to customers and colleagues. The incumbent ensures computer hardware and software are operating following Department of State computer security policies, standards and guidelines. Responsible for the management, control, and safeguarding of Sensitive but Unclassified (SBU) and Personally Identifiable Information (PII) that is processed on Department of State (DOS) Owned SBU networks.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years of progressively responsible experience in the information technology field, involving systems and network administration. Work experience must demonstrate a thorough knowledge of Microsoft Windows operation environment and networking technology.
JOB KNOWLEDGE: Must possess practical knowledge of a wide range of analytical and diagnostic methods, tools, utilities, and procedures concerning network components and their interrelationship with other equipment systems, local and remote access protocols and structures, connectivity, and configuration options in use or under consideration for use within the local and wide area network, and standard and non-standard equipment operating characteristics. Must be conversant with industry-standard models and principles such as “open systems” and related Open Systems Interconnection (OSI) methodology; must be aware of industry trends and emerging technologies and have knowledge of local vendor sources for equipment, services, and information on the above.
Education Requirements:
Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, CompTIIA A+, Security+, Network+, Cisco Certifications.
Evaluations:
LANGUAGE: Fluency in English.
SKILLS AND ABILITIES: Ability to manage all aspects of a LAN computer system and to work independently and be resourceful in locating and developing support sources, such as enterprise support or online technical help services. Must possess strong interpersonal skills to work with clients at all levels at Post, Bureau, Department personnel and with outside sources. Demonstrates excellent verbal and conceptual skills to discuss complex problems with non-computer personnel and developed written communication to include customer interaction and system documentation.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.