Landlord Engagement Specialist

Apply here: https://secure6.saashr.com/ta/6155635.careers?ShowJob=403104517

Employee Type: FT Non-Exempt

Job Category: Education & Community Services, Regular, 30-40 hours per week, 12 months per year

All Neighborhood House employees and volunteers must be fully vaccinated (and submit completed documentation) from COVID-19 by October 18, 2021. New employees must meet this requirement, prior to their start of employment, effective immediately. 

Having trouble completing your application? For support, please call (206) 461-8430 or by e-mail to nhjobs@nhwa.org.

Closing Date: December 31st, 2021, or Until Filled

Scope

Neighborhood House (NH) is seeking a passionate and independent individual with property management, landlord and/or real estate experience to join our Housing Stability team. The primary responsibility of the Landlord Engagement Specialist is to seek out and maintain contacts with landlords and property managers for the purpose of securing housing for clients who are homeless, formerly homeless and at-risk of becoming homeless.

This position will report to the Housing Stability Manager and work directly with Housing Stability team. Along with excellent landlord engagement skills, the qualified candidate must be able to communicate effectively with all levels of the organization including: clients with high barriers to employment and housing, team members with varied specialties and a leadership team that believes that positive and proactive communication are the keys to our team’s success. As this is a highly mobile position, the Housing Locator will need to enjoy working independently, have access to reliable transportation and the ability to travel in and around Seattle and South King County.

At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.

Responsibilities

• Proactively seek out and find 1-4 rental properties every month that would be willing to work with the program. Create and expand on an Excel Database of existing and new landlords/property managers, who support our work and have available apartments.
• Increase housing opportunities for program participants by finding and building a strong relationship with landlords/property managers in which the program is immediately informed of any available units.
• Create collaborative relationships with landlords/property managers, and partnering agencies through regular contact and positive engagement.
• Guide clients through move-in process and communicate to both client and landlords/property manager onsite of program expectations and rental subsidy.
• When needed, hand deliver move in checks on day of move in or as needed to ensure a timely and smooth move in for clients. Conduct housing inspections based on HUD standards prior to move in.
• Act as a liaison between landlords/property managers and clients as needed. Negotiate leases, mediate conflicts, help set clear expectations and solicit support for the programs we offer.
• In collaboration with the team, research, develop and maintain knowledge of landlord/tenant laws.
• Track participant activities and ensure timely and accurate collection of program data as outlined by the management team.
• Assist team members and team leadership with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
• With the support of the team, develop and facilitate trainings for clients and team members on tenants’ rights and responsibilities, housing discrimination, finding and securing rental housing, communication with landlords and fair housing.
• Liaison for low-income, subsidized housing, and Coordinated Entry for ALL (CEA) mobility request to meet the needs of clients who need alternative housing support.
• Facilitate “housing ready” trainings that educate and explain to participants, how to find a rental unit, housing application process, how to complete a rental application, rental criteria, what to expect during the rental background check, and how to comply with signed lease.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• A.A degree in Human Services, Social Work, or a related field. Relevant experience may be accepted in lieu of a degree.
• 2 to 4 years of experience in property management, housing management, and/or real estate.
• Strong verbal and written communication, with skills in negotiation, mediation, sales and relationship development.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Experience conducting group trainings
• Proven ability to multitask, set priorities and meet deadlines.
• Ability to work under limited supervision and considerable self-direction.
• Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
• Ability to work successfully in a collaborative, team-oriented organization.
• Proficient with Microsoft Outlook, Excel and Word.
• Team player who is resourceful, proactive, and comfortable working with diverse populations.
• Ability to excel in highly visible, highly public settings and maintain a positive attitude under pressure.
• Ability and willingness to work a flexible schedule.
• Must have reliable, independent transportation for frequent travel to client homes and between sites.
• COVID-19 Vaccination (must be obtained and documentation submitted prior to employment).
• Current First Aid certificate within 30 days of employment (maintain current certificate during employment).
• Current CPR certificate within 30 days of employment (maintain current certificate during employment).
• Sexual Harassment Training within 30 days of hire.
• Child Abuse Training within 2 weeks of employment.
• Must pass Neighborhood House’s Background Check Requirements.

Benefits

Click here for more details about our benefits program.

Employment Practice

Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.

For more information

Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.