Legislative Office Consultant I

Texas Legislative Council
Austin, TX 78711, USA
Posted 

Job Description

Legislative Office Consultant I

POSTING NUMBER 24014

DATE POSTED June 6, 2024 APPLICATION DEADLINE June 27, 2024


The Texas Legislative Council (TLC) is seeking an IT support consultant to join the
Computer Support Center (CSC) section of the TLC Information Systems division.
The CSC is the initial point of contact for IT-related inquiries in the legislative
environment. This position represents the first in a series of roles designed to
provide progressively greater responsibilities. At the start, the role is centered on
IT support tasks, providing a solid foundation in our client's technical needs and
business processes. As proficiency grows, particularly in understanding the
business processes and systems unique to the legislative environment, the role
naturally expands. This expansion allows for a transition toward responsibilities
akin to those of a software quality assurance and business analyst.

DEPARTMENT Information Systems Division/Computer Support Section

SALARY $4,250.00 per month or commensurate with experience. The council provides
AND BENEFITS exceptional benefits, including paid vacation, sick leave, compensatory time, and

state and federal holidays, excellent health, vision, and dental insurance,
telecommuting opportunities, and a generous retirement plan. For more
information on the council’s benefits package, click here.

The Robert E. Johnson Building includes free on-site covered parking and access to
a bike cage, fitness facilities, workout classes, and on-site showers. The University
of Texas Capitol Complex Child Development Center is conveniently located next
door in the Barbara Jordan Building.

DESCRIPTION Supports legislative software. Assesses client business processes, recommends
computer solutions, and provides technical support to client groups. Analyzes the
legislative work flow, with an emphasis on the automated process and ensuring
proper integration between multiple legislative applications. Assists applications
project teams in developing and testing software applications, including creating
detailed test scripts and user acceptance criteria. Writes end-user documentation
for legislative software. Organizes and conducts customized training for members
of legislative client groups. Supports legislative software for assigned client groups.
Works independently with supervision from team leader and/or project leader.


RESPONSIBILITIES Primary responsibilities for this position include:
  • Provides one-on-one training and support.
  • Troubleshoots computer problems.
  • Processes calls and e-mail requests originated by the Help Desk.
  • Supports client and group inquiries received by the TLC Support Team
mailbox.
  • Coordinates the computer setup for client groups' new employees with
appropriate IS staff.
  • Participates in the deployment of new software and hardware, including
pre-deployment preparation and post-deployment follow-up visits.
  • Provides client groups with file retention assistance and user ID
maintenance.
  • Assesses client business processes and matches to the technical tools
available.
  • Assists with providing chamber computer support with oversight.
  • Works on long-term projects assigned by team leader.
  • Participates and makes recommendations in application development and
enhancements.
  • Participates in beta testing and quality control for new and existing
applications and hardware.
  • Assists with producing written documentation.
  • Maintains computer software skills through group participation, self-

motivation, and training. Maintains effective communication with team
leader regarding technical issues.

  • Performs other duties as assigned.

QUALIFICATIONS Experience and Education:
  • Bachelor's degree in business administration, communication, computer
science, education, government, or a related field.
  • Experience working with computers.
  • Experience working with clients with varying computer skill levels.
  • An understanding of the legislative business process is strongly preferred.
  • Experience and education may be substituted for one another.


Knowledge, Skills, and Abilities:

  • Some knowledge of the legislative process.
  • Knowledge of computers and computer terminology.
  • Knowledge of political protocol and sensitivity.
  • Knowledge of the fundamentals of information systems.
  • Strong skill in oral and written communication.
  • Strong organizational skills.
  • Skill in spelling, punctuation, and grammar.
  • Skill in customer service.
  • Skill in diagnosing and solving computer problems.
  • Ability to learn a broad range of personal computer applications.
  • Ability to work well under pressure and meet deadlines.
  • Ability to use word processing applications.


  • Ability to handle multiple tasks.
  • Ability to maintain confidentiality of material and information.
  • Ability to maintain regular attendance and punctuality.
  • Ability to work well with others and as a member of a team.
  • Ability to work overtime (includes late-night and weekend work

throughout a legislative session).

TO APPLY To be considered, an applicant must submit:
  • A cover letter that explains the applicant's interest in the position and the

reasons the applicant believes the applicant meets the qualifications
stated above.

  • A resume.
  • A completed State of Texas Application for Employment (available on the

council’s website: https://tlc.texas.gov/employment).

Submit requested documentation by:

E-mail
TLCCareers@tlc.texas.gov (preferred method)

Fax
(512) 936-1064

Mail
Human Resources Office
Texas Legislative Council
P.O. Box 12128, Capitol Station
Austin, Texas 78711-2128

As a condition of employment, legal proof of authorization to work in the U.S.
must be provided.

Requests for accommodation and/or services in the application process should
be made to the above-cited contact.

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