Manager, Client Strategy & Development

Location: REMOTE, Must reside and be authorized to work in the US

The Manager, Client Strategy & Development is accountable for execution excellence, delivery consistency, and day-to-day client success within assigned accounts. This role operates with a high degree of autonomy as the day-to-day owner of assigned client pods, accountable for execution excellence, delivery consistency, and client success. The Manager partners with the Director on strategic alignment, escalation, and portfolio-level priorities. The Manager serves as the primary operational point of contact for clients, executes against defined account strategies, and coordinates cross-functional teams to deliver results. Success in this role is measured through delivery quality, client satisfaction, account health, and operational KPIs.

Key Responsibilities

Client Execution & Day-to-Day Management

• Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience.

• Serve as the primary operational point of contact for assigned clients.

• Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through.

• Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations.

• Monitor account health indicators, proactively addressing risks, blockers, or delivery issues.

• Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations.

• Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments.

• Focus on quarterly execution, near-term delivery, and day-to-day performance.

• Ensure consistency, reliability, and quality across all assigned client work.

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Service Delivery & Pod Execution

• Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level.

• Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails.

• Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives.

• Own project timelines, deliverables, and execution metrics for assigned workstreams.

• Model and reinforce pod workflows, standards, and best practices.

• Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation.

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Growth Support

• Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making.

• Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations.

• Execute approved expansion initiatives and new scopes once commercial decisions are finalized.

• Contribute to case studies, performance summaries, and client success stories.

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Success Looks Like

• Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight.

• High client satisfaction and strong day-to-day client relationships.

• On-time, high-quality delivery across all assigned accounts.

• Clear visibility into account health, risks, and opportunities.

• Effective execution of account strategies that support renewals and growth without owning revenue outcomes.

Must Have Skils/Experience

• Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
• Attention to detail and the ability to troubleshoot and resolve issues quickly.
• Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
• Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
• Demonstrated ability to independently manage client pods with minimal supervision.
• Consistently delivers high‑quality, on-time work across multiple accounts.
• Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
• Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
• Effective at keeping internal teams and clients aligned through concise, proactive communication.
• Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
• Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
• Experience troubleshooting and adjusting work based on feedback.

Nice-to-Have Skills/Experience

• Experience working directly with voter files.
• Understanding of voting processes and political district boundaries.
• Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
• Familiarity with U.S. Census Bureau geographies, datasets, and data products.
• Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.

Benefits

We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.

COMPETITIVE COMPENSATION

Including a 401(k) with generous company matching.

100% REMOTE WORKING OPPORTUNITY

Always have been and always will be.

TOP-NOTCH MEDICAL COVERAGE

Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.

GENEROUS PAID TIME OFF

23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.

PAID PARENTAL LEAVE

10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.