Managing Director of Impact

The Managing Director, Impact (MDI) is responsible for deepening the impact of the service model, while also managing district and school relationships. The MDI ensures that our program delivers high quality Whole School, Whole Child (WSWC) services and develops AmeriCorps members’ leadership skills to help drive student and school achievement.

City Year Orlando is seeking a Managing Director, Impact (MDI) who will lead the design, delivery, and continuous improvement of the high-quality support City Year AmeriCorps members (ACMs) provide to the students of the designated Orlando school partnerships. The MDI provides oversight for the implementation of City Year’s Whole School Whole Child (WSWC) model through the supervision, coaching, and development of Impact Directors who oversee a portfolio of school partnerships and the Learning and Development Director who oversees the scope and sequence of learning for AmeriCorps Members (ACMs) during their ten-month term of service. The MDI reports to the Vice President and Executive Director.  

The MDI is a member of the Executive Leadership Team and serves as the leader of the Impact, Learning & Development, ACM Experience, and Evaluation work-streams. This includes leadership and oversight of Impact staff, AmeriCorps members, relationships with existing school partners, as well as relationships with the school district and community partners. The MDI and their leadership team will collaborate with school and community leaders, and the national City Year Impact team to cultivate affirming and equitable learning environments where students will flourish and thrive.   

This may be the job for you if:

• You lead through your connections with others, create spaces where individuals can grow, and support them to find meaning in their work.   
• You are always learning. You work on your own growth and development and authentically model vulnerability those you lead.   
• You are a collaborative worker with a strong sense of ownership over your success, strategy to get there, and organization to execute on your plans.  
• You exhibit a passion for and share in the organization’s commitment to diversity, belonging, inclusivity, and equity (DBIE) and becoming an anti-racist organization, along with a willingness to learn, lead, and engage in DBIE work.  

Responsibilities

Team Leadership and Development  

• Serve as a member of the Executive Leadership team, representing the successes and needs of the Impact, Learning & Development and Evaluation work-streams, collaborating with peers to establish site priorities and policies, and advising the Vice President and Executive Director on matters of service impact and educational partnerships.  
• Develop and lead staff in accordance with a goals-focused and people-oriented department vision. Inspire and motivate teams to provide excellent service and work. 
• Lead the development, execution, and evaluation of City Year Orlando’s school-based service model to ensure that annual impact goals are set and met, in alignment with our partnerships with DCPS and AmeriCorps.  
• Lead, develop, manage and coach direct reports to ensure each of them is set up for success to meet their individual performance goals.  

Strategic Partner Relationships  

• In collaboration with City Year Headquarters staff, oversee the AmeriCorps grant by leading the site point of contact with the Volunteer Florida, which manages grants for AmeriCorps programs in Florida.   
• Oversee the site liaisons who partner with City Year by leading reporting and monitoring requirements.   

National Network, Site-Wide and Department Leadership National  

Serve as an active member of the City Year national network by attending national conferences, participating in conference calls, responding to e-mails, and completing other tasks, as necessary. The MDI may also be asked to lead on select network initiatives.  

Site-Wide

• Oversee site-based Returning AmeriCorps Member (RACM) Recruitment, collaborating and aligning with Recruitment & Admissions on corps recruitment goals and process. Ensure staff are aware of the RACM strategy and their specific role in executing the site’s plan. Develop RACM plan to augment recruitment efforts to ensure we contribute 20 applications to network.  
• Lead site efforts to support with AmeriCorps Member and staff recruitment interviews: support staff and AmeriCorps member recruitment by leveraging personal and professional networks, conducting interviews, and making candidate recommendations.  

Department

• Identify opportunities to strengthen the experience of Impact staff and AmeriCorps members, lead trainings and teambuilding programs to build skills and a sense of community, and actively recognize the accomplishments of Impact staff and AmeriCorps members.  
• Lead specific site or district initiatives, such as team retreats or safety programs, and represent City Year at district initiative meetings about student engagement and academic success.  
• Effectively manage, mentor, and develop direct reports, who supervise all department staff and AmeriCorps members. In collaboration with Impact Directors, establish the priorities, activities, and policies which will provide staff with the resources, training, and support needed to achieve their performance goals and remain committed to the Orlando community and City Year.  
• Directly manage and build relationships with key stakeholders and investors, including senior leaders at DCPS, other non-profit leaders and civic leaders in the community.  
• Communicate and collaborate with key staff at City Year Headquarters, the Regional Impact leadership team, and Managing Directors of Impact at other City Year sites around model fidelity, best practices, assessments, pilots, resources, feedback, and strategic partnerships.  

There is no “typical day”; here are some of the ways that you will Connect, Lead, Problem-solve and Inspire:  

Connect  

• Connect with district liaison to review the state of all partnerships and ensure alignments with DCPS vision and goals  
• Meet with Executive Director and Site Support Director for your own support  
• Collaborate with various departments to support events and initiatives  
• Join online or in-person network/community calls to share and learn  

Lead  

• Utilize responsive and adaptive leadership to pivot as needed; be a leader who can adapt to the needs of their team  
• Observe and share feedback with leadership team on school partnership, team performance, and progress-to-goals  
• Meet with Impact Leadership Team to plan and implement upcoming events, initiatives, policy and programming.  
• Lead and/or support large CYO events and programming  

Problem Solve  

• Review programmatic data with leadership team and identify gaps in services; respond with a plan to dispatch resources, develop training and build capacity through an asset-based lens.  
• Respond to urgent phone calls, emails, and text messages from stakeholders   
• Support and Equip Impact Directors to resolve urgent service-related school issues in a timely manner  
• Coach members of the department through communication challenges and conflict resolution  

Inspire  

• Start of day centering exchange with teams  
• End of day centering exchange with teams  
• Celebrate all wins and consistently create spaces for people to be seen and heard  
• Demonstrate servant leadership and model work-life balance  

Required Qualifications  

• Experience managing teams through a Diversity/Belonging/Inclusivity/Equity (DBIE) lens.  
• Experience in holding people accountable to performance goals and navigating challenging conversations.  
• Experience in managing, coaching, and developing teams toward achieving results  
• Proven success building sustainable partnerships and positive working relationships with others.  
• Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others.  
• Proven success operating in ambiguous, fast-paced and changing environments.  
• Passion for serving students, schools and communities.  
• Demonstrated ability and comfort with managing up and working alongside executive-level peers to lead strategically with a bias for problem-solving and relationship-building.  

Additional Qualifications:  

• 10+ years of relevant experience, work in the education or social service programs preferred.  
• Fluency in educational standards and metrics is strongly preferred along with ability to direct improvements to instructional practice using data.  
• Familiarity with national service and school district partnerships strongly preferred.  
• Familiarity with Generation Z learning and working styles strongly preferred.