About the program

Struction Solutions is a Service-Disabled Veteran-Owned
Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin
German Wounded Warrior Call Center Outreach and Resource Support Services. This
program supports wounded, ill, and injured Marines, Sailors attached or
formerly attached to Marine units, veterans, and their family members through
call center operations, outreach, resource referral, and non-medical case
management. Positions are contingent upon contract award and final customer
approval.

Position summary

The Outreach and Social Media Engagement Specialist
supports scheduled outreach campaigns, social media monitoring, engagement
triage, and documentation. This role helps ensure WII and family members
receive timely response through phone, email, text, Facebook, Instagram, and
other approved channels.

Key responsibilities

·
Monitor WWR-identified social media channels and
engage requests for assistance within required timeframes.

·
Coordinate with CCRs, NMCMs, supervisors, and
Government-approved workflows for sensitive or urgent social media requests.

·
Support scheduled outreach cycles and ensure
outreach attempts are made at required times of day.

·
Document engagements, attempted contacts,
referrals, and outcomes in MCWIITS or approved systems.

·
Maintain professional tone and protect privacy
across all digital communications.

·
Identify trends in outreach responses, contact
challenges, and social media themes for reporting.

Minimum qualifications

·
High school diploma or equivalent required.

·
At least one year of outreach, social media
support, customer service, veteran support, communications, intake, or
community engagement experience.

·
Strong written communication skills and judgment
in sensitive situations.

·
Ability to work rotating shifts and maintain
strict confidentiality.

·
U.S. work authorization required; U.S.
citizenship may be required for Government system access.

·
Ability to complete background/security
processing and obtain/maintain CAC/MCEN access as required.

·
Ability to complete Privacy Act, HIPAA,
information security, and program-specific training.

·
Strong written documentation skills; all
contacts and actions must be accurately documented in Government systems such
as MCWIITS.

·
Commitment to confidentiality, professionalism,
mandatory reporting requirements, and respect for Marine Corps culture.

Preferred qualifications

·
Experience using Meta Business Suite, CRM
platforms, Microsoft 365, SharePoint, or social media monitoring tools.

·
Military family readiness, veteran support,
crisis-adjacent communications, or public sector support experience.

·
Knowledge of HIPAA, Privacy Act, PII, and
digital communication boundaries.

Location:

Contractor Facility, Government Facility, Hybrid