Program Assistant

JOB TITLE: Program Assistant

STATUS: Non-Exempt

REPORTS TO: Training Program Coordinator or Business Operations Coordinator

RESPONSIBILITIES:

General

• Advance the mission and vision of ICDL.
• Provide customer support for ICDL.
• Maintain the confidentiality of ICDL and all its various clients, customers, and course participants
• Work in collaboration with all ICDL employees and contractors.
• Must be able to work independently and without regular supervision.
• Must be able to work from a home office with stable internet access and on-site at our DIR Institute in Livingston, NJ
• Must be comfortable with technology and eager to learn new platforms
• Dress professionally when in ICDL meetings or events, either in-person or online

General Administrative Support:

• Provide program support for the overall operations of ICDL, including the DIRFLoortime Training Program, DIR Institute and the Continuing Education Department
• Respond to emails and other communications from both internal and external individual and entities in a timely fashion
• Provide scheduling assistance and administrative support.
• Set up ICDL online platforms for courses (Moodle, Google Docs, Zoom, etc)
• Assist in preparing for meetings and/or conferences.
• Take meeting minutes as needed.
• Create, organize and maintain general electronic files as required.
• Use Google Suite and Microsoft Office programs efficiently.
• Perform waiting to engage on-call coverage of the ICDL help desk on certain days of the week including some weekends
• Positively contribute to the day-to-day functioning of the organization

DIRFloortime Training Program

• Conduct day-to-day administrative functions effectively and efficiently including responding to emails and phone/Zoom calls as needed
• Keep track of all the offered DIRFloortime courses.
• Assist in providing technical support to DIR®Floortime Training Leaders and students including responding to the help desk
• Organize and keep track of miscellaneous projects such as curriculum translation
• Contribute to team effort by accomplishing related results as needed.

Continuing Education (CE) Department

• Check attendance and send out certificates for the Training Program Certificate Courses
• Research CE opportunities that would contribute to the growth of ICDL
• Assist in coordinating ICDL Licensed courses.
• Support the CE Coordinator in miscellaneous tasks and projects

DIR Institute

• Track mentoring assignments
• Provide support with miscellaneous tasks during our intensives at the DIR Institute in Livingston, NJ.

General Human Resource Practices

• This is a hybrid role, combining remote work with in-person days at our DIR Institute in Livingston, NJ.
• The employee must be a resident of NJ or NY. Any changes to the employee’s residence must be communicated with the supervisor ahead of time. ICDL is only an employer in certain states.
• The regular work time for this position is Mondays through Thursdays or Tuesdays through Fridays, between 9:00 AM and 2:00 PM US ET unless other arrangements are specifically made with the supervisor.
• Work may include weekend coverage of the ICDL help desk
• All work meetings and events should be recorded on the employee’s company calendar
• Work locations must be appropriate for professional meetings live-online and must be conducive to productive professional work
• All company policies must be followed

QUALIFICATIONS:

• Embrace the mission, philosophy and values of the ICDL
• Excellent communication, interpersonal and organizational skills
• A Bachelor’s degree is preferred; however, candidates with an Associate degree and at least 3 years of relevant professional experience—or those without a college degree but with substantial experience—will also be considered.
• Must be a self-starter able to work independently and find solutions to day to day issues
• Must be energetic, self-motivated and able to work as part of an organizational team, and be culturally humble.
• Excellent interpersonal communication is a must for this position.
• Computer literate, preferably Microsoft Office and comfortable with web-based systems.
• Bi-lingual a plus

HOURLY SALARY RANGE: $26 - $30 an hour