Program Associate

CUNY EDGE is the latest initiative during a twenty-year partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA) to support public assistance recipients enrolled in college. Launched in 2016, CUNY EDGE provides public assistance recipients enrolled at CUNY with a range of services, benefits, and supports so they achieve academic excellence, graduate on time, and find employment. Key components of the program include academic, personal, and professional advisement, personal development seminars, paid work experience, and public benefits case management assistance. Serving over 4,000 students annually across 18 campuses, CUNY EDGE is led by a Central Office team supporting over 80 staff at the campuses who provide direct services to students. For more information about CUNY EDGE, visit cuny.edu/cunyedge.

Under the supervision of the CUNY EDGE Deputy Director, the Program Associate will facilitate professional learning, aligned to adult learning principles, for CUNY EDGE campus. The Associate will develop and deliver dynamic workshops and trainings virtually and create online learning content and resources. Learning content will generally include higher education and related service delivery, professional growth, technology, and program policies and expectations. The Associate will also play a leading role in the program’s communications work, including newsletters, collateral to support participant recruitment, and student success stories.

This is a newly re-designed position for the unit, although the staff training component has been a cornerstone of the Central Office’s work with the campuses. It is anticipated that this position will include a hybrid work schedule, including both in-office and remote work.

Key Responsibilities

• Collaborate with Central Office staff to provide key supports and resources for campus-based programs
• Participate in strategic planning and implementation to advance the mission of CUNY EDGE
• Support new program development, including determining need, working with campuses on pilot projects and documenting and replicating projects
• Identify staff training and development needs
• Facilitate in-person and virtual trainings; create and share manuals, video tutorials, workshops, and calls.
• Research, vet, and provide logistical coordination of professional development opportunities across college-staff functional areas including communications, preparation, and evaluations.
• Maintain and/or enhance professional learning resources including the resource website.
• Support peer-based learning opportunities.
• Work with campuses to ensure effective onboarding training for new employees.
• In collaboration with Deputy Director, identify communication needs and develop communications strategies to promote EDGE program to CUNY community and external stakeholders
• Collaborate with Central Office staff to create content for and distribute newsletter
• Work with campus staff to identify and document student and program success stories
• Perform other duties as assigned.

Other Duties

Qualifications

Skills, Experiences, and Competencies.

• Bachelor's degree required.
• Minimum 3 years of experience developing and/or facilitating trainings for adult learners and/or working professionals;
• Experience providing virtual/online professional development is a plus.
• Experience working in higher education and/or directly with college staff a plus.
• Experience with or knowledge of low-income populations and social welfare policy a plus.
• Strong interpersonal skills and ability to engage adult learners with enthusiasm and energy; exceptional customer-service orientation
• Proficiency with office technology, including Microsoft Office and Teams; familiar with collaborative software and virtual learning platforms.
• Excellent written and verbal communication skills with diverse constituents.
• Ability to work collaboratively within and across teams.
• Strong problem solving, project management and analytical skills; high level of attention to detail.

EEO Info

We are committed to enhancing our diverse academic community by actively encouraging people of all race, color, religion, gender, gender identities or expressions, sexual orientation, national origin, genetics, disabilities, age, or protected veteran status to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. CUNY is an EEO/AA Employer.