Program Coordinator

Position Title: Program Coordinator Job Identification: • Immediate Supervisor: Mission Services Supervisor • EEOC Class: Professionals • FLSA Status: Non-exempt Salary: $24.00 to $29.00 hourly Job Summary: The Program Coordinator provides case management, coordinates services and referrals, and provides direct services for program participants. Please note that this position has a 180 day introductory period. Duties/Responsibilities: • Plans and coordinates services for at-risk young adults who have disabilities or are economically disadvantaged. • Participates in recruiting and reviewing referrals for eligibility. • Completes intake and orientation for individuals accepted for services. • Completes WIOA (Workforce Innovation & Opportunity Act) application, enrollment, goal forms and eligibility paperwork. • Inputs WIOA applications, enrollments, goal, case notes, exit, and supportive service information into CalJobs database system. • Establishes and maintains working files. • Completes and submits all documentation required for individual files. • Assists individuals in establishing goals, expressing preferences, and resolving problems as well as linking participants to resources in the community, moving towards meeting contract measures, common measures and outcomes. • Develops participant-driven Individual Service Strategy (ISS’s), plans and exit strategies. Updates the ISS monthly. • Serves as liaison with representatives from County staff, other service providers, and families. • Reports individual progress through ISS updates, case notes, telephone contacts, and meetings. • Consults with program manager about workforce engagement and employment services, including suitability of placements, and level of intervention a participant may need. • Connects participants to workshops, work experience, educational and employment activities. • Participates in individual record reviews, internal file audits, county monitoring and quality assurance reviews. • Assists individuals with wraparound service referrals related to benefits, healthcare, housing, and childcare needs and other supportive services including applying for new benefits or services. • Advocates for individuals and reports suspected violations of rights or abuse. • Participates in team meetings with internal staff and outside providers, as appropriate, and communicate individually with team members between meetings in order to coordinate. • Maintains all documentation on assigned cases including up-to-date case notes, updating any required databases, completely required reports, and assembles documentation for billing. • Adheres to program standards and outcomes as outlined in program policies/procedures, program contracts, and referral and accreditation agency standards. • Performs other related duties as assigned. • Develops and continues relationships with employers, community organizations and leaders to assist participants in gaining and/or maintaining employment. • Understands and utilizes local labor market information to help individuals make informed career choices. • Implements relationship-building strategies with employers including presentations, special events, employer acknowledgement, and networking. • Monitors work experience worksites and participants, develops training plans, and attends a performance evaluation with the participant and the site supervisor. • Assist Mission Services participants in finding employment or entering post-secondary education. Required Skills/Abilities: • Excellent verbal and written communication skills. • Ability to speak/read/write proficient English; Bilingual skills preferred. • Proficient with Microsoft Office/Office 365. • Ability to market and place individuals with disabilities, lack of skills, negative work history, justice-involved, and/or multiple barriers to employment. • Knowledge of the local labor market. • Ability to work both independently and collaboratively. • Works well under pressure and with deadlines; ability to multitask. • Excellent time management skills, organizational skills, and attention to detail. • Honesty, integrity, reliability, punctuality. • Thorough knowledge about company’s mission and services. • Uphold compliance with all legal, health, and safety guidelines. Required Experience: • Bachelor’s degree or experience in job placement/staffing or working in youth services. • Valid driver license and insured/reliable vehicle. • Background check. Physical Requirements: • Free from drug and alcohol abuse. Equipment, machines and tools used: • Computer. • Printer • Copy machine. • Phone. Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.