Program Director

Organization Summary: GMCC has a 120-year history collaborating with the communities we serve to increase equity, foster wellbeing, and make a positive impact throughout Minnesota. Our founding mission “uniting people of faith, serving people in need,” supports a vision where everyone has access to the opportunities and resources necessary to live healthy, fulfilling lives. Our work has included advocacy around equity, poverty, and social justice; mentoring; support services for older adults; youth development and education; hunger relief; housing stability; and recovery support. Today, we provide services in the areas of food, youth, and wellbeing.

Type: exempt, full-time, average minimum of 40 hours per week

Hours: Generally in office for 7-8 hours/day during business hours but can vary depending on programming

Reports to: GMCC President and Executive Director

Direct Reports: Five Full-Time and Three Part-Time Resource Navigators and Certified Peer Recovery Specialists

Start Date: ASAP

Application Deadline: May 23rd, but applications will be reviewed on a rolling basis

Starting Salary: $80,000 - $110,000

Role Overview:

Program Design, Supervision, and Direct Service

• Lead the design, development, planning, delivery, and evaluation of GMCC’s wellbeing programs, including drop-in services, housing stability, and recovery support, ensuring alignment with GMCC’s mission and strategic plan
• Oversee the design, quality, and effectiveness of adult-focused programs to meet the needs of our community members
• Develop innovative programming and services to respond to existing and emerging trends and challenges in the communities we serve
• Monitor and ensure compliance with organization and regulatory requirements and policies
• Ensure fulfillment of and compliance with grants and contracts supporting the work
• Participate in direct service when needed

Leadership and Team Management

• Serve on GMCC’s leadership team alongside GMCC’s President and Executive Director, Director of Operations, and Director of Youth Programs
• Hire, train, support, supervise and mentor program managers, resource navigators, peer recovery specialists, and other staff
• Provide supervision and support including goal setting, performance management, conflict resolution, ongoing recognition, constructive feedback, and tailored training
• Build and maintain a positive and effective work environment and culture
• Ensure adequate staffing and resources are available for high-quality service delivery and to meet contractual obligations

Strategic Partnerships and Advocacy

• Identify collaboration opportunities and synergies
• Work with partners to find synergies for and create events and programs
• Build and maintain positive and collaborative relationships/partnerships with funders, community organizations, government agencies, and other stakeholders
• Represent GMCC at external events and participate in area workgroups to increase GMCC’s profile and build effective partnerships
• Monitor industry trends and activities

Financial and Operational Oversight

• Work closely with the President/Executive Director and the Director of Finance to develop and manage program budgets
• Identify new sources of revenue, efficiencies and other budgetary improvements to support program growth and financial sustainability
• Regularly report on program performance metrics and outcomes, including quantitative and qualitative information, and draft reports to funders

Continuous Improvement and Innovation

• Establish and monitor key performance indicators (KPIs) to measure success and inform decision-making.
• Use KPI data and feedback from individuals served, families, and staff to drive continuous improvement
• Stay current on trends, technology, and research to inform program innovation.
• Explore and leverage technology to enhance service delivery and operational efficiency.

Desired skills and characteristics

Interpersonal skills and communication – build positive and collaborative relationships with everybody; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show commitment by making work visible

Strategic and analytical thinking – think strategically, analyze issues, and use sound judgment; demonstrated success in strategic planning and execution; analytical skills for data-driven decision-making and performance improvement; creative problem-solving abilities to address complex challenges.

Self-management – uses time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once; identifies opportunities and takes initiative

Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others

Perseverance - pursues tasks with energy, drive, and a focus on completion; overcomes resistance or setbacks; steadfastly pushes self and others for results.

Managerial Courage - tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with interpersonal challenges.

Motivating Others - creates a climate in which people want to do their best; can assess and support each person’s strengths; promotes confidence and optimistic attitudes.

Directing Others - Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; coach & develop others (including timely Performance Acceleration Discussions); establishes a good work plan and distributes the workload appropriately.

Passion for the Mission: A deep commitment to improving the quality of life and understanding the challenges for people experiencing homelessness, living in poverty, and/or struggling with substance use disorder

Technology skills: Proficient with GSuite software (Outlook, Word, etc.); CRM systems, HMIS, CES, and ability to quickly learn new technologies

Intercultural Competency: Ability to build trust and connect with individuals and groups that are from diverse backgrounds, communities, cultures and religions

Required Education, Experience, and Other Qualifications

• 8+ years of experience in nonprofit program management
• Experience supervising and training full-time staff
• Knowledge of treatment and recovery services, housing systems, HMIS and CES, case management, and working with people experiencing homelessness and struggling with substance use
• Proven ability to lead and inspire diverse teams in achieving organizational goals; strong interpersonal and communication skills for engaging stakeholders and building partnerships
• Ability to communicate clearly and diplomatically, both orally and in written form, with people from various backgrounds

You will be a good fit for our team if you are:

• Adaptable, able to pivot and adjust in response to changing circumstances, are comfortable with change and comfortable with a reasonable level of uncertainty
• Excited and able to work collaboratively as part of a team
• Can give and take constructive criticism and feedback and comfortable with continuous improvement
• Passionate and aware of issues of equity and comfortable collaborating closely with a broad diversity of genders, religions, cultures, and beliefs
• Have the interest and ability to strategically find synergies between projects or efforts
• Proactive and confident in taking initiative

How to Apply

GMCC works with Oasis DEG for Human Resources and Recruitment. Go to https://client.oasisassistant.com/DEGApplicant/jobsite.aspx?Company=GMC and enter the following credentials:

1. Username: GMCC
2. Password: applicant
3. Use myoung@gmcc.org for the hiring manager’s email when prompted
4. With your application, please include a résumé, cover letter, and three references.