Program Manager

Purpose of Job: Direct and coordinate smooth operation of program services and volunteers.

Schedule: Full Time Role from Tuesdays - Saturdays

Qualifications:

• BA required, MSW preferred
• At least 2 years of demonstrated supervision experience
• One least 2 year of management experience
• Sensitive to working with diverse populations
• Good written and verbal communication skills

Position Specific Qualifications:

• DV Certified as mandated by the State of California
• Knowledge of domestic violence issues.
• Demonstrated ability to make appropriate decisions on behalf of clients.
• Excellent organizational, administrative and communication skills.
• Must have a car available while on duty with valid insurance coverage for business/work use.

Responsibilities:

Administrative Program Management

• Combining Statistical Information
• Verifying supporting documentation
• Responsible for submitting City, County, State & other process reports timely
• Proficient using Excel, Word, Power Point
• Quick Study learning other software as needed
• Well organized, self-starting, demonstrate initiative and ability to work alone & unsupervised

Fiscal Management:

• Oversee shopping
• Oversee Client Disbursement (i.e. bus & BART tickets, gift cards, etc)

Personnel Management:

• Assist Executive Director and HR in developing job descriptions and recruiting personnel.
• Evaluate and supervise direct service staff and volunteers
• Create and maintain positive equitable working environment.
• Manage scheduling and coverage

Program Administration:

• Ensure staffing of 24-hour crisis line and shelter
• Facilitate weekly case management meetings.
• Facilitate weekly house meetings
• Supervise, coordinate and ensure implementation of shelter program activities.
• Direct advocacy is minimal, supervise direct services staff.
• Oversee Client Services

Case Management:

• Client Issues
• Evaluations (week to week for up to 12 weeks)
• Secure Exit Interview (to be delivered to ED confidentially)
• File Security - Review/Documentation
• Monitor achievement of goals and objectives.
• Ensure Monthly/quarterly reports are completed timely for Alameda County, CalWorks, and Monthly Progress Reports
• Attend meetings as needed and assigned
• Enhance community support and inter-agency cooperation on local and statewide levels.
• Recommend and implement inter-agency policies.
• Other duties as assigned.

Facility Management:

• Oversee supply inventory
• Oversee maintenance/repair requests
• Other Tasks as assigned by Executive Director

This agency is an equal opportunity employer and does not discriminate on the basis of ancestry, age, color, disability (physical and mental, includes HIV and AIDS), genetic information, gender, gender identity, gender expression, marital status, medical condition (genetic characteristics, cancer or record or history of cancer) military or veteran status, national origin, race, religion (includes religious dress and grooming), sex/gender (includes pregnancy, childbirth, breastfeeding and/or relation medical conditions), sexual orientation, or request for FMLA.