Program Manager - Care Coordination Services (JR 2825)

ABOUT PATH

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

• JR 2825
• Program Manager
• Costa Mesa, CA 92627
• Salary: Starting at $62,400.00 per year DOE
• Full Time
• Exempt
• Driving Required

PATH is seeking candidates with experience in social services to join our new Care Coordination Program in Orange County as a Program Manager.

ABOUT OUR PROGRAM

The Care Coordination and Encampment Resolution program offers care coordination and outreach, through a multi-disciplinary team, to unsheltered individuals and high utilizers of Orange County resources and community services. The goal of the program is to link unsheltered individuals to shelter, supportive service and housing by providing continuity of care from street to stabilized placement.

WHAT IS A PROGRAM MANAGER

As part of the Orange County team, the Program Manager will provide high level of expertise, guidance, and consultation in the areas of direct client contact, homeless program delivery and reporting, community relationships/partnership s and management of personnel. Responsibilities include: 

• Program Management & Oversight-Provide oversight in collaboration with the Director and Associate Director to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders, responding to specific program inquiries from outside partners, and working with the Finance department to monitor program budgets.
• Staff Support/Development-Provide direct supervision to all staff and monitoring workload assignments and adjust work to be accomplished by staff; adjust program and project priorities in consultation with leadership; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations. 
• Program Outreach and care co-ordination–Educate, network and represent PATH programs to local agencies, participants, and other organizations. Seek opportunities for collaboration with other homeless service providers, non-homeless service providers, and the continuum of care. 
• Reports/ Contracts and Compliance-Review and authorize all temporary financial assistance, subsidy program and contract reports prior to submittal. Evaluate line staff monthly reports to assemble full department reports. Review and explain contract scope and services to staff. Submit regular monthly report. Perform periodic internal audits. Attend all monitoring site visits. 
• Performance–Develop strategies to ensure all program outcomes and goals are achieved.

WHAT YOU BRING

We’re looking for candidates that:

• Demonstrate proficiency with technology used for work outputs including Microsoft Office and electronic health record systems
• Have training in Motivational Interviewing, Trauma Informed Care, and other related techniques 
• Display the ability to represent the interests of the agency and interact and build rapport and collaborative relationships with a diverse range of individuals
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Work just as well independently as they do on a team
• Exercise mature judgement, and are highly motivated, self-starting and proactive
• Are excellent at communicating, whether in writing or verbally
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment

PREFERRED QUALIFICATIONS

An excellent candidate for this role will: 

• Bachelor’s Degree in a relevant field.
• HMIS Experience.
• Experience with program start-up.
• Supervisory experience in homeless services or related social services field strongly preferred.
• Training with advanced and evidence-based interventions including, but not limited to: Engagement and rapport building with hard-to-reach clients, Harm Reduction strategies, Motivational Interviewing, Housing First practices, Non-violent crisis intervention techniques, Critical Time Intervention

MINIMUM QUALIFICATIONS

To be considered for this position, we require all candidates:

• Two (2) years of experience in in healthcare, case management, homeless services or working with vulnerable populations.
• Experience directing the work of others in homeless services or related social services field with strong skills in staff supervision, program development and implementation and development of policies and procedures.
• Experience working with program funders.
• Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course-correction. 

MANDATORY REQUIREMENTS

Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Provide proof of full COVID-19 vaccination
• Successfully complete the following as a condition of hire:
• Tuberculosis Test
• Background Screening
• Drug Test

DRIVING

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

COVID-19 VACCINATION

Effective 11/01/2021 PATH will require all employees to be fully vaccinated for COVID-19. All prospective hires will be expected to provide proof of full vaccination as part of the pre-employment credentialing process.

FLEXIBLE WORK

PATH is a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.