Program Manager, Screenings

Description The Program Manager, Screenings will support direct service staff from various departments providing services through three organizational strategies: 1) improving healthcare access and utilization, 2) influencing health behavior through education, and 3) advocating for health policy and systems change. Aspects of the work are currently in three departments: health screening, education and connecting individuals to community resources. The manager position requires collaboration across programs to deliver seamless human-centered services that foster a culture of continuous improvement. Managers play a pivotal role in implementing strategies and programs and successfully managing the services we provide within our department and organization.

• Commit to acting in alignment with the HKF mission and vision, following the strategies and values with integrity, and prioritizing a high-quality experience for the community we serve.
• Oversee the delivery of all physical health screenings and wellness checks during each school year in alignment with contract/grant deliverables
• Train and prepare the staff to effectively engage individuals across all programs, ensuring consistent and high-quality interactions
• Lead scheduling for screenings for each school year, which includes managing communications and logistics with schools
• Foster a supportive team environment through communication such as setting clear expectations, modeling of professional etiquette, 1 on 1’s and group discussions, strength-based proactive feedback to foster mutual accountability with the team they support
• Facilitate team discussions, training, cross-program learning, and sharing best practices and motivation through acknowledging successes.
• Provide clinical (patient care) supervision during 1 on 1’s and group meetings to lift opportunities for learning, identify strategies to address barriers that staff encounter while supporting clients and resources that may be helpful to clients.
• Timely communication of successes and opportunities for improvement to your direct supervisor using a strength-based approach
• Collaborate with internal program leaders to plan and execute effective screening, outreach, enrollment and education efforts to promote a seamless delivery of service and experience for the program participants.
• Participate in community outreach activities to create awareness, visibility and engage in our services when relevant
• Oversee and coordinate department or organizational-wide projects – communicate and collaborate with internal and external stakeholders to successfully execute.
• Ensure compliance of safety not limited to data management, security, confidentiality, and internal policies and procedures such as collection of stakeholder feedback and media release
• Responsible for the delivery of a high-quality experience for program participants
• Engaging in continuous improvement cycles using data sources such as Salesforce, Dialpad and internal Quality Improvement (QI) discussions and learn and contribute to reaching Objective and Key Results (OKR)
• Analyze and prepare monthly and quarterly reports to support in grant reporting and internal QI discussions to identify barriers to quality care, success, and best practices
• Support in drafting of funding proposals, participate in departments strategy discussions to secure funding opportunities.
• Regularly verify accurate data, ensure no discrepancies in participants’ status through cross-referencing and performing random audits of outreach files, review of annotations and transcriptions
• Ensure program contract deliverables are met, monitor and evaluate program performance, client outcomes, and satisfaction, and implement improvements as needed
• Identify and enroll uninsured children and generate regular progress reports
• Establish collaborative relationships with partner agencies and hospital departments to increase access to services for program participants
• Participate in budget management and adherence for programs under their supervision
• When necessary, managers should be equipped to provide direct service
• Perform other duties as required by the needs of the organization

Requirements

• Bachelor’s degree required
• CHW Certification is required for those supervising the CHW and ECM programs and/or CHW or Care Navigator staff
• 3+ years of case management experience in the field of community work
• 3+ years of experience working with Medi-Cal
• 2+ years of program coordination or supervision experience
• Strong leadership and team management abilities, with experience in training and staff development
• Must be fluent in Spanish, Vietnamese, or Mandarin
• Comprehensive knowledge of the local community and demonstrated ability to relate to the diverse cultures of the residents in our community
• Excellent judgment, time management, organizational, interpersonal communication, writing, and customer service skills
• Strong project management skills with demonstrated ability to plan projects, communicate with stakeholders, complete work with minimal supervision, and meet project deadlines
• Maintain confidentiality of all information contained in reports, records, documents, and business communication in general
• May be required to work evenings and weekends
• Display flexibility in responding to changing circumstances and requirement
• Frequent travel within local community
• Ability to drive and have a reliable vehicle with car insurance
• May be require travel