Senior Manager, Marketing Operations & Production

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. 

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Senior Manager, Marketing Operations & Production. This position is responsible for managing the day-to-day operations of the Marketing and Communications department. The Senior Manager fields new project requests, determines project needs, and strategically aligns resources and production schedules for successful completion of internal and external marketing and communications initiatives. The Senior Manager is also responsible for measuring, monitoring and reporting on department performance metrics and analytics.

This position is hybrid, working onsite in the Arlington office 2 - 3 days per week.  

Salary range:  $80,000 - $86,000  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the project request process to ensure that creative briefs and other project requests are processed and onboarded to the appropriate department managers in a timely manner.
• Follows up with departments to scope additional project details as needed prior to assigning work to Marcom team members.
• Works with Marcom project leads and department liaisons to produce project plans.
• Develops and manages department annual/monthly production and events schedule and updates divisional calendar to share throughout the organization.
• Convenes and manages programming for monthly meetings with Marcom staff liaisons to discuss upcoming projects, reinforce synergies, and report on monthly KPIs and other performance measures.
• Manages print publication production and quality, including the Advocate magazine, annual report, brochures, newsletters and other marketing collateral.
• Procures, oversees and manages relationships with consultants, such as vendors and freelancers, as well as internal team members, to ensure coordination and execution of quality production.
• Tracks, monitors and evaluates data and metrics for key marketing and communications initiatives and develops systems (e.g., dashboards) for measuring and reporting as needed.
• Ensures that all collateral and work flows efficiently through Marcom by providing team members with all logistical details for completion of assignments, following up with colleagues prior to task due dates or milestones, and reporting back to the requesting departments with project status updates.
• Makes continual updates and improvements to dashboards, intake systems and reporting vehicles to reflect technological enhancements, greater efficiencies and operational best practices.
• Responsible for gathering and disseminating department updates for weekly CEO report out.
• Maintains and updates Marcom onboarding PowerPoint deck and resource archive for new staff hired in the department and trains new team members on Marcom Smartsheet Project Management system.
• Assists with reviewing and proofreading various collateral, publications, programs and events.
• Manages department invoicing and tracks expenses for budget reconciliation.
• Handles departmental email and website queries from external members and affiliates
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in communications, marketing, publishing or related field
• Five to seven years of experience in marketing operations and project management, preferably for non-profit organizations
• Experience in performing high-quality editing, desktop publishing, minor graphic changes, and production as needed
• Experience measuring and reporting on marketing and communications initiatives, establishing and analyzing metrics and KPIs.
• Strong project management skills, with proficiency in project management software (MS Project, SmartSheet, Slack, etc.) and Microsoft Office applications.
• Ability to maintain flexibility and foster teamwork in a fast-paced, demanding work environment
• Creative thinker and self-starter, with ability to work well independently and within a team
• Proven effectiveness in previous communication initiatives, concepts, practices and procedures
• Ability to define and meet deadlines, manage multiple tasks and ensure quality marketing communications outcomes
• Relies on extensive experience and judgment to plan and accomplish goals
• Thorough understanding of strategic marketing and communications
• Demonstrated experience developing collaborative relationships between organizations and individuals
• Strong organizational skills and attention to detail
• Ability to respond quickly and effectively to challenges, with keen problem-solving skills and adaptability.
• Strong verbal and written communication skills
• Proven ability to manage budgets effectively
• Must pass background check

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.