Social Work Supervisor- Help Center

Shift Schedule: Monday-Friday: 9AM-5PMHours Per Week: 35

General Responsibilities:

The Social Work Supervisor will lead a team of master’s-level social workers, facilitating over 5,000 inquiries annually through the Help Center, JASA’s primary entry point for older adults, family members, and professionals seeking support. This position is fully remote and requires collaboration across multiple JASA departments and external partners. The supervisor ensures compliance with agency and funder requirements and provides direct services, including assessments, screenings, and information/referral assistance via phone, email, and web-based communication. This role requires cultural competency, expertise in public benefits and aging services in New York City, and strong supervisory skills to maintain high-quality service delivery.

Primary Responsibilities:

• Provide direct supervision to Help Center social workers, ensuring high-quality service delivery
• Perform case reviews to ensure quality of assessments of client need, eligibility for services, and accurate completion of referrals
• Oversee quarterly client satisfaction survey implementation and analysis and internal outreach campaign
• Ensure timely and accurate reporting of program deliverables in collaboration with the Program Director
• Conduct weekly supervision of social workers and interns (if applicable), including timesheet approvals, attendance monitoring, and adherence to JASA policies
• Conduct screenings of client eligibility, application for, and advocacy in securing JASA services
• Ensure proper documentation of case notes, applications, and data for outcome tracking and reporting purposes
• Liaise with JASA services staff and other aging services providers to conduct outreach and develop professional relationships to aid in referral to services
• Participate in professional training to acquire and update skills (i.e. attend in-services)
• Inform supervisors of situations of crisis or circumstances where the worker requires further guidance
• Perform other related tasks as requested or assigned

Requirements:

• Graduate of an Accredited College or University with a Master of Social Work or equivalent Master’s level degree in counseling, gerontology, psychology, or related field
• 1-2 years’ experience in the field of geriatrics preferred
• Demonstrated leadership and supervisory experience in a social service setting.
• Knowledge of and ability to utilize a strength-based, person-centered approach to support clients' independence and self-determination
• Strong understanding and knowledge of the public benefits and entitlements available to older adults in New York City
• Compassionate, culturally sensitive, with excellent listening skills
• Experience with screening and interviewing individuals
• Capacity to problem solve and think critically
• Strong verbal and written communication skills, including documentation
• Proficiency in computer literacy and web-based systems, including client databases
• An understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values have as they relate to serving clients