Job Description
Position Title: Volunteer & Community Engagement Manager
Department: Development
Reports to: Chief Development Officer
Location: 1757 Waller Street, San Francisco, CA 94117
ABOUT THE ORGANIZATION
Safe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.
We have been a pioneer in the field of child abuse prevention, working within San Francisco for nearly 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.
Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.
The organization has an annual operating budget of approximately $8 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound’s headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.
Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.
More information is available at: www.safeandsound.org.
OVERALL SUMMARY
The Volunteer & Community Engagement Manager designs, implements, evaluates, and refines all aspects of volunteer engagement initiatives for Safe & Sound. The talents of approximately 200 volunteers annually 1) enhance the organization’s ability to provide quality services to children and families and 2) create opportunities for community members to engage with the organization. This position works with internal and external stakeholders and across all departments of the organization.
As a member of the Development Department, the Volunteer & Community Engagement Manager leverages volunteers to drive fundraising goals and address the needs of the development team. The Volunteer & Community Engagement Manager will play an instrumental role in increasing corporate and institutional giving for the organization. To this end, you might create, sustain, and manage new done-in-a-day volunteer opportunities for corporate teams and other groups of volunteers.
ESSENTIAL FUNCTIONS
Volunteer Management
● Recruit and screen ~200 volunteers annually for all programs, including TALK Line, Children’s Playroom, Kids’ Turn and Family Dinners, to meet the needs of the organization
● Regularly assess organizational needs for volunteers; develop, sustain, evaluate and refine new and existing volunteer opportunities
● Create systems to provide adequate screening, training, supervision, communication, scheduling, recognition and evaluation for all volunteers; collaborate across teams to implement these systems; evaluate and refine systems to boost volunteer retention
● Maintain data on all volunteers – background checks, health screenings, timesheets, etc. – in personnel files, donor databases, email marketing lists, and other areas as needed
● Plan and manage volunteer recognition events and coordinate other recognition and community-building efforts
● Serve as primary lead to Junior League San Francisco volunteers to plan and execute events as well as wrap-up reports
External Relations and Development Support
● Cultivate relationships with universities, corporations, places of worship, and other sources for volunteers and donors
● Represent Safe & Sound at events hosted by or in partnership with current and potential partners – professional mixers, community events, nonprofit fairs, fundraisers, etc.
● Manage proposals, reporting and program implementation for volunteer-centered grants; prospect and pursue new opportunities
● Collect volunteer success stories and generate content for social media, newsletters, blogs, direct mail etc.
● Support development team with management of event-day logistics for fundraisers
● Manage volunteers and provide direct support for mass mailing campaigns
● Support development department efforts as assigned
Client Services Program Support
● Serve as lead project manager for annual Holiday Toy Store; acquire 90% of the material goods by soliciting donations; plan and execute the store in collaboration with Program Team and volunteers to support marketing, logistics, processing and acknowledgment
● Support planning and management of other family events as needed; this may include purchasing, preparing and serving meals to families, caring for children during parent-focused events, creating flyers for events, etc.
● Serve as primary manager of the TALK Line Volunteer schedule and lead the communication and systems to ensure that the helpline has coverage 24/7/365
● Engage in direct service work with clients in place of volunteers or in solidarity – handling calls on the TALK Line, caring for children in the Playroom, assisting facilitators for Kid’s Turn, purchasing/preparing/serving meals for weekly client dinners, etc.
Undertake other duties as assigned.
ESSENTIAL QUALIFICATIONS
We are seeking a masterful communicator, public speaker, and “people person,” with an outgoing, friendly, upbeat, social, charismatic, and energetic personality to be a champion for Safe & Sound. This person’s unique ability to inspire will power their success at recruiting and retaining volunteers to help Safe & Sound deliver on its mission.
● Bachelor’s Degree or three (3) years of experience working in volunteer management
● Ability to work and communicate with internal and external stakeholders and across all departments
● Experience working with diverse populations
● Proficiency in Google Drive and Microsoft Office
● Must possess a valid California Driver’s license, auto insurance with bodily injury limit of at least $100,000/$300,000, and access to use of an automobile
PREFERRED QUALIFICATIONS
● At least 2 years of experience managing or supporting volunteer programs
● Grants management, donor solicitation, marketing/communications, or event planning experience
● Experience with Eventbrite, Salesforce, or social media
● Experience with trauma-informed systems
● Charismatic personality with strong public speaking skills
POSITION SPECIFICATIONS
● Full-time.
● Exempt.
● Position requires occasional night and weekend work.
● Position will be fingerprinted and reference-checked.
PHYSICAL REQUIREMENTS
● Typical Working Conditions
○ About 70% of the time, this position works at a desk in front of a computer in a typical office setting. About 30% of the time, this position works in Safe & Sound’s client-facing spaces (ie: a Children’s Playroom, a Parent Lounge, etc), off-site on visits to corporate and university partners, and at venues for Safe & Sound fundraising events.
● Equipment Used
○ Computer, phone, fax, copier.
● Essential Physical Tasks
○ Ability to complete desk-work in front of a computer for 6 – 7 hours per day
○ Occasional need to sit on the floor (ie: reading on a rug with children) for 30 – 90 minutes at a time
○ Occasionally need to lift up to 25 pounds (ie: children, donation deliveries, etc.)
The base salary for this position is $68,800.08 annually. This position is eligible for the agency sponsored benefits.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.
Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.
**Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.
Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.