Program Manager, Workplace Mentoring Group

Founded in 1904, Big Brothers Big Sisters of New York City (BBBS of NYC) is the nation’s first and the city's largest youth mentoring organization. Our vision is that all youth achieve their full potential. Our mission is to build and support mentoring relationships to ignite the biggest possible futures for youth. Our work is guided by our core agency values of putting youth first; advancing diversity, equity and inclusion; and engaging with empathy, operating with integrity and investing in continued learning and innovation 

OUR MISSION: To build and support mentoring relationships to ignite the biggest possible futures for youth.

JOB SUMMARY:

BBBS of NYC’s Workplace Mentoring Group (WMG) delivers site-based, after-school mentorship programs for high school age youth and corporate volunteers. We do this by matching top NYC corporations with local NYC high schools and providing each partnership with bi-weekly mentorship programs. These programs occur on-site at each company, or virtually over Zoom, and are facilitated by a BBBS of NYC Program Manager (PM) two times per month. The Program Manager (PM) is responsible for the full management and facilitation of six programmatic partnerships.

 The Program Manager is expected to use case management and group facilitation skills to cultivate lasting relationships between our corporate volunteers (Bigs) and youth participants (Littles), acting as a representative of the BBBS of NYC organization in supporting our corporate and school-based partnerships.

JOB RESPONSIBILITIES: 

Recruit and onboard students & corporate volunteers

• Collaborate with corporate program coordinators to recruit appropriate volunteer participants prior to the start of the program, based on availability, disposition, motivations, and other factors
• Foster relationships and collaborate with school coordinators to recruit appropriate youth participants prior to the start of program
• Collect supporting information from school coordinators to determine participant motivation based on eligibility, interests’, goals, and/or acceptance for agency services
• Conduct and complete biopsychosocial interviews with every youth participant and volunteer candidate to understand fit for program, motivations, and personal history
• Based on interview content and personal goals, match youth participants and volunteers with one another
• Work with corporate and school coordinators to effectively train and orient new participants on program expectations and logistics

Manage/facilitate biweekly programs at company

• Preparation for and facilitate all program functions and group activities based on designed curriculum
• PMs are on site at the company or present via Zoom during these group sessions to run and manage the flow of the program
• PM’s are trained and supported by supervisors and peers to run both virtual and in-person formatted programs

Case Management and Quality Assurance Compliance

• Conduct monthly supervision check-ins with mentors, mentees, and guardians based on BBBS of America national standards and BBBS of NYC best practices
• Maintain accurate records and electronically log all supervision contacts into BBBS of NYC’s participant database within monthly timeframe
• Provide support and coaching to Bigs working with individual Littles
• Monitor closely for clinical and safety issues that may arise through supervision or program communication
• Intervene and engage parents, provide referrals to appropriate external community resources on as-needed basis
• Ongoing contact with stakeholders (guardians, school corporate partners), following up on issues or opportunities that arise in and out of program time

EDUCATION/WORK EXPERIENCE:

• Associate’s Degree in relevant field with 4+ years of experience; Bachelor’s Degree in education, counseling, psychology, social services or related field with 1 – 3 years of direct service experience; Master’s Degree in mental health counseling, social work, education or other relevant field with 0 – 2 years of experience 
• 8+ years of experience may exempt applicants from education standards 

QUALIFICATIONS/SKILLS AND EXPECTATIONS OF CANDIDATE:  

• Strong presentation and facilitation skills; excellent presentation planning and delivery skills: Experience with group and/or classroom management 
• Understanding of youth development principles, knowledge of trauma-informed care framework, knowledge of child safety and mandatory reporter protocols, alignment with asset-based approach to supporting young people and volunteers 
• Commitment to advancing diversity, equity, and inclusion 
• Adaptable and flexible; strong critical thinking and situational judgement; ability to build relationships; Strong administrative and organizational skills. 
• Ability to develop trust and rapport among youth clients and guardians; Comfort in engaging with senior corporate contacts and funders
• Proficiency in MS Office Suite (Outlook, Excel, PowerPoint, etc.); Knowledge of Zoom or other virtual meeting platforms preferred
• Knowledge of NYC public school and charter school system
• Fluency in more than one language a plus
• This position requires to have availability Monday through Thursday from 4pm to 7pm

Big Brothers Big Sisters of New York City is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.