Membership Engagement Coordinator

Position Summary:

The Authors Guild is seeking an enthusiastic and organized Engagement Coordinator to support community building, membership engagement, and communications efforts. This role will be instrumental in fostering strong relationships with our members, supporting events, and growing our community of writers through strategic engagement initiatives. Reports to Membership Manager

Key Responsibilities:

Member Engagement & Support

• Serve as a key point of contact for current and prospective members.
• Respond to member inquiries in a timely, professional manner.
• Track and analyze member engagement trends to support retention efforts.
• Assist in onboarding new members and managing renewals.
• Staff inbox: replying or forwarding to the appropriate departments all e-mails and voicemails that come into the Staff inbox.
• Manage Support inbox for the member forum
• Set up quarterly Chapter meetings and bi-monthly informal meetings

Community Building

• Support the development and execution of community programs (e.g., forums, mentorships, affinity groups).
• Help moderate online platforms (forums, social media groups) to foster a welcoming and inclusive environment.
• Coordinate member spotlights, testimonials, and success stories for newsletters and social channels.

Events & Programming

• Assist in organizing and promoting webinars, panels, and networking events.
• Coordinate event logistics including registration, tech support, and post-event follow-up.
• Support the Guild’s presence at industry events and conferences as needed.

Communications & Content

• Contribute to newsletters, blog posts, and social media content focused on community engagement.
• Collaborate with the communications team to craft messages that resonate with our membership.
• Maintain an editorial calendar for engagement-related content.

Administrative Support

• Maintain up-to-date records in membership and CRM databases.
• Assist with surveys and data collection to gauge member needs and satisfaction.
• Provide regular reports on engagement metrics and suggest improvements.

Qualifications:

• Bachelor’s degree or equivalent experience in membership, nonprofit management, publishing, or related field.
• 1–3 years of experience in community management, member services, or event coordination.
• Strong written and verbal communication skills.
• Passion for literature, writing, and supporting creative professionals.
• Experience with membership platforms, email marketing tools, and CRM systems a plus.
• Familiarity with Zoom, Eventbrite, membership databases, and social media tools.

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Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• NY, NY 10016 (Required)

Ability to Relocate:

• NY, NY 10016: Relocate before starting work (Required)

Work Location: Hybrid remote in NY, NY 10016