Job Description
Position Overview
The Richmond ToolBank’s mission is to serve community-based organizations by providing tool, equipment, and expertise to nonprofits and community groups. Each year we provide over $1 million dollars in tools to hundreds of community-based organizations and thousands of volunteers that make Richmond a safer, more beautiful, and equitable place for everyone.
The ToolBank Program Specialist plays a vital role in delivering Richmond ToolBank's mission by providing excellent service to our members and managing volunteers.
This position offers an exciting blend of hands-on work, agile project management. You'll be at the heart of our mission - delivering excellent service and creating invaluable relationships with community-based organizations, volunteers, and a dedicated team.
Key Functions:
1. Volunteer Management (60% of the role)
- Design and leading a wide range of in-house and offsite volunteer projects that help us fulfill our mission of equipping community-based organizations with tools, equipment, and expertise.
- Recruit, train, and inspire a diverse volunteer force, contributing to their personal fulfillment and our mission's success
- Facilitate fun and unique service experiences by sharing your knowledge, skills, and enthusiasm for tools & hands-on work
2. Program Coordination & Membership Relations (40% of the role)
- Oversee the tool order fulfillment process, ensuring the right tools reach the right people at the right time, every time
- Uphold high standards tool inventory & maintenance and facility hygiene & organization
- Utilize ToolBank's enterprise software to process tool orders with speed, accuracy, and courtesy
- Be the face of ToolBank at our facility and in the community when called upon
Additional Responsibilities:
- Engage and serve our stakeholders through excellent customer service across various communication channels
- Help shape our social media and marketing presence, amplifying the reach of our programs
- Contribute to organizational initiatives, assisting in the evaluation and improvement of our programs
- Maintain inventory of supplies, tools, and materials for programs and projects
- Support the Executive Director and Program Manager in achieving organizational objectives
Skills and Qualifications:
- Exhibit sincere passion for ToolBank’s mission, vision & values
- Possess strong interpersonal skills with an aptitude for compelling, clear communication; Spanish language skills are a plus
- Show a track record of successful collaboration with colleagues and organizational partners
- Eagerness to master the use of tools, equipment, and materials
- Demonstrate a talent for organized, independent, and goal-oriented task management
- Leverage your proficiency in Google Workspace and your excitement for quickly adopting new work management tools to contribute effectively to a high-speed team
- Be capable of lifting 40lbs frequently and executing the physical aspects of core job requirements with or without accommodations
- Commitment to embodying ToolBank’s mission, policies, principles, and applicable laws in all actions
Work Hours & Compensation:
- 40 hours per week with the flexibility of occasional evening and weekend hours, supporting a work-life balance
- Hybrid schedule options offer the convenience of working remotely
- Annual salary range of $40,000-$43,000
- Generous PTO
- Professional Development Stipend