Support Services Coordinator

Position Summary: The Support Services Coordinator is responsible for working directly with GEMS members who have experienced commercial sexual exploitation and trafficking. Our members are girls and young women, ages 12-24, mostly from NYC, who have experienced complex trauma, homelessness and systems involvement. The Coordinator is responsible for providing crisis intervention, counseling, comprehensive case management and advocacy services. This position serves not only as a case manager, but as an advocate, ally, counselor, and a support system for young women in crisis and transitioning to stability. The Support Services Coordinator will work within a team to intentionally move all members towards its outcomes of safety, healing, connectedness, education and leadership. This position will help staff the program space, facilitate groups and be an essential part of the Support Services Team.

Tasks and Responsibilities: This statement of duties is for purpose of identifying this position but it is not limited to:

Case Management and Counseling:

• Provide holistic and comprehensive trauma-informed case management and counseling to a caseload of 20-30 members.
• Build transformational relationships and trust with traumatized and disenfranchised young women ages 12-24. Communicate with members on caseload weekly, providing consistent and persistent communication through a variety of means.
• Provide crisis intervention during and after office hours, including contacting the appropriate staff or outside agencies; create comprehensive safety plans to ensure member safety.
• Complete Baseline and Quarterly Assessments in a timely and thorough manner, and use assessments to build comprehensive Individual Services Plans (ISPs) that take into account members’ strengths and needs, and move members toward the program outcomes.
• Create youth friendly curriculum, and facilitate weekly therapeutic, recreational and educational groups using positive youth development principles.
• Coordinate referrals to community partners for medical, housing mental health needs. Responsible for knowing and vetting appropriate community partners who are trauma-informed across the five boroughs.
• Work within a team to ensure that members are moving towards self-sufficiency by teaching financial literacy and providing educational and vocational opportunities.
• Set and contribute to a safe, nurturing and welcoming atmosphere and adhere to program policies and procedures.
• Serve as a role model - guiding and empowering members and facilitating appropriate behavior around daily living skills, self-care, personal interaction, social relationships and constructive time management.
• Provide mediation and conflict resolution as appropriate to address all conflict and safety concerns in the space.
• Support members by attending legal, medical, hospital, dental and public benefits appointments with them as needed, and provide advocacy when appropriate.
• Responsible for maintaining thorough and accurate records, including assessments, ISPs, progress notes, required forms/consents/HIPAA, expense reports, check requests, correspondence, and reporting summaries; complete necessary documentation in a timely, accurate and complete manner.
• Participate in main office events, weekly staff meetings, and collaborate with all GEMS staff and members.
• Promote the cooperative, harmonious, teamwork and professional environment GEMS strives to maintain within the workplace. Promote an atmosphere of dignity and respect in line within the philosophy and policies of GEMS to all staff.

Administrative Duties:

• Attend weekly or bi-weekly supervision meetings.
• Attend weekly all staff, case conferencing, grand rounds or professional development meetings, and retreats and trainings as needed.
• Responsible for data collection, documenting and reporting on program outputs, outcomes and quality indicators into the data management system, Apricot; evaluate the progress of members on their caseload and monitor movement toward the program outcomes.
• Responsible for fiscal responsibilities and documentation related to case management needs; complete check requests and expense reports in a timely manner.
• With the Support Services Team, maintain the program spaces, ensuring
• Support with the day-to-day responsibilities and staffing of the program space, including but not limited to, engaging with members, supporting or facilitating groups, supporting with homework, job searches, etc., staffing the front desk, assisting with donations and basic needs, etc.
• Provide on-call crisis intervention support when needed.

Additional Qualifications:

• Bachelor's degree in social work or related field of study with equivalent clinical and professional experience. Master's degree with clinical component highly preferred.
• Eligible to work in the US.
• A minimum of 2 years’ experience working with youth and sensitivity to the needs of sexually exploited young women.
• A minimum of 2 years of experience working with mental health related issues, complex trauma, substance abuse, court involved youth, LGBTQ youth, domestic violence, HIV/AIDS, child welfare related issues and crisis intervention techniques.
• A minimum of 1 year of prior case management experience required.
• Demonstrated ability to facilitate small groups and workshops.
• Ability to be available for crisis as needed.

Job Competencies

Analytical Thinking

Problem Solving Ability

Problem/Situation Analysis

System-Oriented

Accountability for Others

Multitasking

Balanced Decision Making

Emotional Control

Attention to Detail

Flexibility

Objective Listening

Empathetic Outlook

Behavioral Competencies

Adaptable

Organized Workplace

GEMS Core Values

Development Grounded

Trauma Informed

Culturally Competent

Gender Responsive

Strengths Based

Social Justice Oriented

GEMS Principles

Survivor Leadership

Transformational Relationships