Policy & Communications Coordinator

Requisition Id 12700

Due to the security clearance requirements of this position, we are unable to consider EAD and Green Card holders. Additionally, Visa sponsorship of any kind is unavailable for this position (H1B, F1, OPT, H4, J1, etc.).

Overview:

The Information Technology Services Directorate (ITSD) of Oak Ridge National Laboratory (ORNL) is hiring a Policy and Communications Coordinator to serve as librarian and coordinator of processes, records, and communications for the directorate! The successful candidate will coordinate the creation, review, and revision of process documents, records, and messages, and will manage deployment of messages to convey technical ideas and instructions about systems, hardware, software, networks, platforms, and other IT-related business events.

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities:

• Policy Coordination
  • Work with content owners to create, review, manage, coordinate, and publish changes to IT policies, internal operating procedures (IOPs), work instructions (WIs), and knowledgebase articles (KBs).
  • Maintain ITSD records and artifacts, managing access, permissions and current status, check-in/check-out, reviews, expirations, and publication of new versions to the web portal.
  • Manage the ServiceNow Knowledgebase module for storing and controlling policies, IOPs, WIs, KBs, and fact sheets.
  • Serve as the Standards Based Management System contact for ITSD..
  • Provide information on and maintain the ITSD records schedule, location, and responsible party.

• 
  Communications
  • Collaborate with IT leadership, ORNL Communications, content owners, group leaders, training, and other collaborators to plan and deploy communications, communications plans, channels, and support, ensuring adherence to ORNL and the Communication Division’s standards. Ensure announcements, proposals, and other media are correct and aligned with planning.
  • Write and edit clear, concise, and effective messaging, ensuring high standards and application for communications and content. Documents can include, but are not limited to, email messages to users; process instructions and diagrams; RACI matrices; website content; reports; etc.
  • Collaboratively maintain the internal communications calendar in partnership with ORNL Communications and ITSD staff to track communications activities.
  • Create or maintain writing resources such as templates and approved messaging documents for internal teams; apply consistent formatting to controlled documents.
  • Prepare monthly, quarterly, and tri-quarterly report for lab wide distribution.

• 
  Continuous Improvement:
  • Identify, review, and implement innovative ways to improve ITSD communications and policy or records management processes.

• 
  Accountability:
  • Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Expect personal and team performance to be the best and accept responsibility for mistakes. Demonstrate tenacity and persistence to get work done.

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A Bachelor’s degree in Communications, Journalism, English, Public Relations, Computer Science, Business, Library Science, or a related field of study and five (5) years’ relevant experience is required. An overall combination of equivalent experience may be considered.
• Five (5) years of experience in communications and outreach support for an IT organization, marketing or public relations firm, or similar entity.
• Experience with Office365 and Adobe products, creating communications, communication templates, and other communication materials.

Preferred Qualifications:

• An advanced degree in Communications, Journalism, English, Public Relations, Computer Science, Business, Library Science, or a related field of study and four (4) years’ relevant experience is required.
• Experience or familiarity with the Microsoft Writing Style Guide.
• ServiceNow, SharePoint, html and/or content management software experience.
• Strong technical reading, editing, and writing skills.
• Ability to manage communications projects from concept to completion.
• Ability to prioritize and meet deadlines.
• Solid facilitation and presentation skills.
• Creatively solve problems through collaboration.

Special Requirements:

Visa sponsorship is not available for this position.

This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

In addition, we offer a flexible work environment that supports both the organization and the employee. A hybrid/onsite working arrangement may be available with this position.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov or call 1.866.963.9545.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.