Chief Communications Officer

Chief Communications Officer

Civil Service Title:

Title Code No:

Level:

60853

M5

DIRECTOR OF PUBLIC & COMMUNITY

Title Classification:

Non-Competitive

Job Category:

Communications & Intergovernmental Affairs

Proposed Salary Range:

$150,000.00 - $160,000.00 (Annual)

Career Level:

Manager

Work Location:

External Affairs-EVP

Division/Work Unit:

Evp for External Affairs

Job Description

The New York City Housing Authority (NYCHA), the nation’s largest public housing agency, owns and manages over 176,000 apartments in 326 developments across the City’s five boroughs. In addition, 204,000 residents receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program.

Position Summary & Primary Responsibilities

Lead NYCHA’s Department of Communications, a team including digital communications, earned media, crisis communications, events, translation services, photography, and stakeholder communications. Reporting directly to NYCHA’s Executive Vice President for External Affairs, the Chief Communications Officer (CCO) is responsible for information dissemination to the media, residents, employees, elected officials and the general public; develop and lead the implementation of public service and information campaigns to advance NYCHA’s mission and goals; and serve as a member of NYCHA’s Executive Cabinet.

Primary responsibilities include, but are not limited to the following:

• Develop and execute a strategic communications plan for the Authority.

• Lead a staff of communications professionals.

• Serve as NYCHA’s senior advisor on communications both internal and external, and participate in the formulation of communications policy.

• Develop and disseminate informational and educational materials for NYCHA residents, employees and the general public.

• Prepare communications on NYCHA’s new policies, initiatives, and programs. This can include testimony, letters, backgrounders, flyers, and emails.

• Organize events to increase awareness around various NYCHA programs.

• Manage proactive media outreach and reactive.

• Ensure all NYCHA collateral – including internal and external Powerpoints, flyers, fact sheets, and one-pagers, are consistent with NYCHA’s brand.

Key Competencies:

• Excellent Communicator – ability to communicate expertly and clearly, both written and verbal; to think on one’s feet with a calm demeanor; and to render diplomatic approaches while remaining focused on the agency’s goals and priorities.

• Creative Problem Solver – ability to develop innovative and impactful solutions that help address operation needs.

• Strategic thinker – ability to think strategically and create a forward looking narrative for the Authority.

• Smart Collaborator – ability to establish a strong network of relationships among peer leaders across other City, State and Federal agencies and government and external stakeholders, and develop creative partnerships that can create additional value.

• Outstanding Decision Maker – demonstrated ability to make timely and sound decisions; establish priorities and successfully carry out multiple assignments, meeting critical deadlines under intense pressure.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college or university, and three (3) years of progressively responsible experience in public relations, journalism, promotion, advertising or other closely related fields; or

2. A satisfactory equivalent.

Preferred Skills

• A minimum of 7 years of full time satisfactory professional experience in public relations, journalism, marketing, communications or a related field

• Fluency in applications such as Word and PowerPoint

• Experience using social media tools – Twitter, Instagram, Facebook, etc..

Additional Information

NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year in their current title and level (if applicable).