About Momentum Wheels for Humanity

Since 1996, Momentum Wheels for Humanity has increased access to mobility and improved quality of life for children, teens, and adults with physical disabilities in more than 50 low- and middle-income countries. We build and strengthen rehabilitation services within health systems through training and capacity building, policy and standards development, and supply and distribution of wheelchairs and other life-changing equipment. For more information, visit https://momentum4humanity.org/.

Position Summary

Momentum Wheels for Humanity (MWH) seeks a Programs Operations Manager to oversee operations for MWH’s international portfolio of projects focused on building and strengthening rehabilitation services, including assistive technology provision. The Programs Operations Manager will serve a key role supporting the Senior Director of Programs and Operations to provide operational, financial and compliance oversight across projects and ensure timely and accurate donor financial reporting. The Programs Operations Manager will be responsible for ensuring that program and country operations are implemented in accordance with relevant donor regulations and procedures, local guidelines, and MWH policies. The Programs Operations Manager will manage a variety of operational responsibilities, including contributing to the development and improvement of organization-wide and department policies and procedures; leading project-level and HQ budgeting and financial reviews; and providing organization-wide and project-level compliance oversight. The position will require frequent communication with MWH staff across various departments, field office personnel, and consultants. The ideal candidate will be proactive, resourceful, and detail oriented and have prior experience managing operations in the international development context.

Expected Duties and Responsibilities

Under the direction of the MWH Senior Director of Programs and Operations, the Programs Operations Manager will be responsible for performing the following primary tasks:

· Manage operations across MWH’s portfolio of international projects to ensure that goals and objectives are accomplished within prescribed time frames and funding parameters

· In coordination with the Senior Director of Programs and Operations, review and revise organizational and project-specific policies and procedures, identifying gaps and establishing benchmarks to ensure effective program implementation, documentation, monitoring, learning, and reporting

· Provide oversight for country office operations, inclusive of facility, procurement, logistics, and HR/administration management

· Oversee programs procurement, ensuring compliance with donor regulations, local law, and MWH policies and procedures

· Review and approve individual and institutional contracts up to established thresholds

· In coordination with finance team, approve programs-related payment requests, credit card reconciliations, expense reports, and reimbursements according to internal Momentum approval matrix

· Manage review and processing of field office and partner financial reports and funding requests in coordination with Momentum HQ finance team

· Review and approve donor reports, inclusive of VAT and inventory reports, quarterly financial reports, and funding requests

· Monitor quarterly budget versus actual expenditure reviews, review donor financial reports, and support budget planning, modification, and reporting

· Work collaboratively with field offices and Senior Director of Programs and Operations to monitor rate of spending according to approved budgets and troubleshoot and escalate issues as needed

· Ensure that all costs incurred are reasonable, allowable, and allocable per USG donor regulations

· Contribute to development and implementation of program operations strategy

· Manage checklists and priority actions for project kickoff and close down from an operational perspective

· Develop monthly programs operations team report outlining progress against milestones, challenges, and areas for improved efficiency

· Travel to project sites as needed to ensure that project objectives are being met and that headquarters is closely connected to field operations

· Conduct regular checks of information management and filing system, ensuring award files are up-to-date, comprehensive and “handover ready” at any time

· Support development of cost proposals and budget narratives in collaboration with development, programs, and finance team

· Support and participate in any Momentum, donor, or prime awardee audits or monitoring requests

Required Qualifications and Experience

· Bachelor’s degree in relevant field, such as social science, business administration, global health, or international relations/development

· At least 6 years of relevant work experience supporting operational and financial functions, with at least 3 of experience managing field-based or HQ operations teams in the international development context

· Experience supporting operations on USG-funded international programs

· Familiarity with USAID regulations for assistance awards, in particular 2 CFR 200

· Proven experience in the management of project budgets and finances

· Ability to lead, mentor, and work well with international and HQ staff

· Detail-oriented with excellent organizational and prioritization skills

· Proven ability to take initiative in finding solutions to complex challenges

· Proactive problem solver who is equally comfortable asking for help and finding a solution

· Positive attitude, personable, and a commitment to a positive work environment

· Demonstrated ability to work well in constructive participation in ongoing organizational development

· Excellent oral and written communication skills

· Passionate about Momentum’s mission and values

· Native-level fluency in English

· Interest in and willingness to travel internationally

Preferred Qualifications and Experience

· Master’s degree in relevant field, such as Social Science, Business Administration, Global Health, or International Relations/Development

· Fluency in Spanish, Ukrainian, Russian, or any other languages a plus

· Experience managing field operations for NGO and/or local organization

· Experience with cloud filing systems

· Experience utilizing project management software such as Microsoft Project and business communication platforms such as Teams, etc.

· Experience living and working in a developing country

Working Conditions

· Will need to regularly operate a computer and other office productivity machinery, such as a calculator, copy machine, and/or printer

· Will need to respond to frequent oral and written communications from MWH headquarters and field office staff. Must be able to exchange accurate information in these situations

· May need to remain in a stationary position for prolonged periods

· May need to occasionally move about to access file cabinets, printers, scanners etc. if in the office

· May need to work in outdoor weather conditions for events

· May need to work flexible working hours outside of the traditional 9-5 to accommodate colleagues’ multiple time zone needs

· May need to travel internationally to visit project sites