Job Description
Private Sponsor Guide, US Program
6 month assignment | Remote-eligible, Minneapolis preferred | Temporary Full-time
Applicants must be legally authorized to work in the United States
Proficiency in Ukrainian, French, Swahili, Somali, Amharic, or another language is preferred.
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
The Team
You will coordinate with the Private Sponsorship team consisting of guides and a Private Sponsorship Lead as
the core team. Behind you, you’ll be supported by the Alight U.S. team backing you up and providing Backoffice support to achieve program goals.
The Role
Based in the United States, you’ll recruit, train and guide private sponsor groups to successfully welcome families who are newly arriving to various states and communities. You’ll be guided by and receive support from the Private Sponsorship Lead. Simply put, your purpose will be to mobilize and create a customer centric experience for sponsor groups and guide them through the sponsorship process in a way that is human-worthy for newcomer families as our end customers.
Once recruited, you will ask for and listen to the needs of private sponsor groups, engage in an empathetic and supportive way, then guide them towards successful match and completion of the private sponsor program with arriving families. At times, you may also connect directly with arriving families to provide them with resources, connect them with surveys about their experience, invite them to participate in community gatherings, etc.
You’ll know you’re doing well if:
- We are on track to recruit and support 100+ sponsor groups for newcomer families.
- You are knowledgeable of private sponsorship and the various programs it includes (Uniting for Ukraine, the process for Cubans, Haitians, Nicaraguans and Venezuelans and Welcome Corps)
- Sponsor groups feel like they are well-supported and well-equipped to provide human-centered care to families.
- Families feel like their customized needs are being met by sponsor families recruited and trained by Alight.
Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by people with lived experience.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.
Be Human Centered – You will work to keep newcomer families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.
Specific Activities:
· Field interest from potential private sponsors, mobilizing individuals that are seeking groups and
providing world-class customer service to all that approach Alight
· Collaborate with the core team and larger Alight global support team to recruit sponsor groups
effectively and quickly, ensuring that we’re on track to achieve our targets.
· Provide administrative support to move sponsor groups through the process, including background checks and other required processes to be determined.
· Gather insights and contribute to team discussions to identify additional ways to support private
sponsor groups to be the best support for arriving families.
· Provide ongoing guidance to sponsor groups, shepherding them through a complex and new process, providing empathy, care, reliable information, and sensitivity.
· Collaborate with the core team on sponsor group assets informed by insights received from the
private sponsor groups.
· Understand the processes and requirements of Welcome Corps and/or other grant-funded initiatives and work with the private sponsor team to support sponsor groups in fulfilling these processes or requirements.
· Track individual sponsor groups, ensuring that we are meeting grant requirements and have a solid count on where individual groups are in the sponsorship process.
· As led by the Private Sponsorship Lead, contribute to data collection and reporting.
· At times, connect directly with the arriving family to provide them access to resources and/or share survey links with them. This may include facilitating Ask Alight on WhatsApp with other Alight Guides.
· Other duties as assigned.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following technical competencies: (list technical qualifications)
- You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.…
- You have 1-2 years of customer service or administrative experience and have the highest standard for customer service, knowing how to offer this in a generous and joyful way.
- Proficiency in Ukrainian, French, Swahili, Somali, Amharic, or another language is preferred.
- You have an infectious enthusiasm for project delivery and execution.
- You understand how to track information and are highly organized.
- You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
- You are culturally agile and are invigorated by co-creating with multiple partners.
- You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside.
- You deliver your work generously and take ownership of everything that lands in your lap.
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.
Average starting Salary $22/hour
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.