Senior Program Analyst

Title: Senior Program Analyst

Unit: Evaluation and Quality Improvement

Reports to: EQI Program Manager

Status: Full Time/ Regular/ Exempt

Salary Range: $65,000 - $75,000

Location: Long Island City

Position Summary:

Under the direct supervision of the Evaluation and Quality Improvement (EQI) Program Manager, the Senior Program Analyst supports Fortune Society's programs through evaluation of data related to service delivery and outcomes. The position engages directly with assigned programs to develop system improvements, using brain-storming, root cause analysis and other tools/techniques to enhance overall operating efficiency and effectiveness of programs and the quality and timeliness of their internal/external reporting capabilities.

Core Competencies:

Mission, Culture and Fit Selected candidate must embody the values and mission of the Fortune Society. This includes meeting our participants where they are in the re-entry process, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worse things we have done. Second chances is the Fortune Way.

Collaboration The Senior Program Analyst should be comfortable collaborating with staff at all levels (senior staff and peers), within both the EQI department and their assigned programs, in understanding complex problems and creating solutions. The Senior Program Analyst will be asked for input on department projects, so they should be comfortable contributing constructive feedback, as well as be a team-player in supporting the team in completion of department projects. The Senior Program Analyst should be comfortable leading group conversations and facilitating meetings. The Senior Program Analyst should be in command of key issues, and be able to prioritize effectively as new projects come up and communicate project progress with assigned programs. The Senior Program Analyst should also possess the ability to mentor junior EQI team members in data analytics and qualitative methods.

Systems Thinking The Senior Program Analyst should possess an ability to do systems thinking and solve problems in a way that is creative and collaborative while having a strong understanding of Fortune’s programs and services.

Data collection, analysis, and MS Office & SQL Server expertise The Senior Program Analyst should have experience using Excel for data collection and analysis. They should have an understanding of Excel formulas and functions, PivotTables, charts and graphs, as well as be familiar with developing T-SQL queries. The Senior Program Analyst should have an understanding of quantitative and qualitative methods.

Essential Duties and Responsibilities:

• Partner with managers of assigned programs to promote a genuine understanding of using data to manage programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented. Reinforce the importance of all data being entered and reported through the agency's primary database.
• Work with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA) for which they will be responsible for maintaining.
• Coordinate with program managers on start-up of new programs and contract/grant renewals, ensuring that key tasks (such as establishing key performance indicators, and creating systems for data collection and reporting) are clearly defined and monitored for completion.
• Monitor performance of assigned programs through key performance indicators and collaborate with program managers to develop improvement plans using quality improvement methodology. Alert senior management (program and administration) to issues of performance challenges and/or noncompliance, ensuring that such issues are addressed in a timely manner.
• Conduct routine audits and compliance reviews of programs and make recommendations to management regarding system improvements based on audit/review findings. Follow-up on program response and implementation of accepted recommendations.
• Act as liaison between program staff and I/T department, translating program needs related to database functionality and reporting, and conducting user acceptance testing (UAT) where needed.
• Utilize SQL Server as well as database query, reporting and BI tools to generate reports, dashboards and data visualizations needed to develop insights into programmatic services for programs to effectively manage operations.
• Evaluate client satisfaction through surveys and focus groups, analyze and report results of work performed and any recommendations to enhance program quality.
• Support Development team in providing data analysis for program design and proposals; create logic models, produce evaluation designs and actual evaluation tools as necessary.
• Mentor EQI Program Analysts in developing technical quantitative & qualitative analytic skills.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree, preferably in public health, human services, criminal justice, social work, sociology or related field, with a strong background in statistical analysis and data management. Master's degree a plus.
• A minimum of three years relevant work experience in measurement and evaluation or quality improvement, preferably in a nonprofit social service setting.
• Must be detail oriented with superior analytical skills. Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.
• Excellent oral and written communication skills coupled with exceptional people skills.
• Understanding of both qualitative and quantitative evaluation methods
• Must have a thorough knowledge MS Office, including Excel and proficiency in SPSS or other statistical packages. Familiarity with retrieving information stored in Microsoft SQL Server databases using T-SQL. Knowledge of business intelligence and data visualization tools a plus.
• Appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk.

Travel Requirements May require travel to our Harlem or Bronx offices for meetings and/or trainings.

Physical Demands -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.