Associate Program Manager, Cash Transfers & Guaranteed Income

 JOB DESCRIPTION

ASSOCIATE PROGRAM MANAGER, CASH TRANSFERS & GUARANTEED INCOME

BACKGROUND:

Capital Area Asset Builders (CAAB) is a non-profit organization whose mission is to create opportunities for low- and moderate-income individuals in the greater DC region to build financial security, savings, and wealth for the future. 

CAAB’s Cash Transfers & Guaranteed Income Programs allow qualified individuals to receive either non-conditional or conditional cash transfers.

Position Summary: The Associate Program Manager, Cash Transfers & Guaranteed Income is responsible for strategic management and day-to-day operations and communications of assigned matched savings and cash transfer programs, delivery of financial education classes and financial coaching sessions, client support, and account management. 

JOB RESPONSIBILITIES: 

• Fully understand all aspects of the assigned Program(s).
• Teach CAAB’s financial education classes.
• Compile financial education training materials for classes and coaching onsite and offsite.
• Provide case management for clients participating in financial education and savings programs.
• Enter critical client data into CAAB database system(s).
• Develop and present program presentation and materials to CAAB participants and stakeholders.
• Generate, review and distribute month-end and annual reports to CAAB management and partner organizations.  
• Respond to participants’ inquiries via e-mail or phone and provide information related to their Cash Transfer Accounts.
• Review client Applications for program eligibility and follow up with clients regarding missing documentation; prepare enrollment packets for accepted clients; contact program clients regarding matched savings account compliance; work directly with case management staff at partner agencies.
• Work with CAAB staff to develop and distribute outreach and marketing materials for CAAB's programs, including providing descriptions and distributing materials to target outreach populations.
• Present about CAAB and CAAB's Cash Transfers & Guaranteed Income Programs both virtually and at local events
• Connect enrolled Program participants to CAAB's other areas of work and other resources as appropriate.
• Manage the day-to-day program operations.
• Other related duties as assigned.

QUALIFICATIONS:

• Have a Bachelor's Degree and/or a minimum of two years of relevant work experience.
• Demonstrated experience managing multiple tasks simultaneously.
• Expertise in using technology to record and share information, and streamline operations.
• Have strong customer relations skills. 

REQUIRED KNOWLEDGE AND SKILLS:

• Organized with a strong attention to detail.
• Able to work independently and under pressure.
• Able to meet tight deadlines in a fast-paced environment under minimal supervision.
• Excellent communication and technical writing skills, full command of MS Office products, technology skills.
• Excellent time management and organization skills.
• Ability to listen to customer needs.
• Experience working with low- and moderate-income individuals and families.
• Cultural understanding and awareness of socio-economic matters in the Washington metropolitan region. 

DESIRED QUALIFICATIONS AND SKILLS:

• We support equal employment opportunity. We highly encourage women and people of color to apply.
• Knowledge of digital multimedia tools is a plus.
• Bilingual (English and Spanish) is a plus.

COMPENSATION AND BENEFITS:

• CAAB 401(k) retirement account.
• Monthly Utilities & Food stipend.
• Professional development opportunities.
• Medical, Dental, and Vision Insurance.
• All Holidays observed by Washington, DC Government.
• 10 Vacation Days. 

Hours: 9:00 AM - 5:00 PM Monday through Friday with some evening and weekend hours required as needed.

FBI and Police clearance are required before hiring.

HOW TO APPLY: Email your resume and cover letter to hr@caab.org.