Job Description
GLOBAL COMMUNICATIONS TEAM
The Global Communications team is responsible for how we communicate about the company to key stakeholders, including employees, media, consumer, partners and policymakers. Our job is to craft the right narratives that support StubHub’s mission to become the go-to destination for access to any live event anywhere in the world. We work cross-functionally with every facet of the business – from Product to Partnerships, Supply to Fulfillment, Customer Support to Acquisition Marketing and more – to help build our reputation, raise brand awareness and affinity for StubHub and our international counterpart viagogo, as well as create and foster how we communicate with our employees worldwide.
ABOUT THE ROLE
StubHub, the world’s largest marketplace to buy and sell tickets to any live event, is seeking a corporate communications director to help craft and implement communications activities that support and promote our overall strategic priorities across business, technology and industry media, as well as help StubHub manage its brand reputation both proactively and reactively with consumers, partners, regulators and investors. This person should be passionate about communications, tech, innovation and the evolving media landscape; a creative, strategic thinker and problem-solver with an affinity for details, an exceptional work ethic and a positive attitude.
RESPONSIBILITIES
- Spearhead and execute our corporate communications strategy to support the company’s business objectives through media and thought leadership opportunities.
- Own and lead the implementation of a crisis communications playbook, working with key cross-functional partners across the business to ensure rapid response in crisis situations, manage scenario planning and utilize a calm, collaborative, and methodical approach to handling difficult situations and solving problems.
- Collaboratewith key executives and cross-functional partners across the organization to fully understand the mechanics of the business and industry to be able to build strong narratives and points of view that can be amplified through communications channels.
- Build strategic relationships with business and tech outlets and influencers that will lead to positive media coverage.
- Identify, vet and proactively secure press interviews and speaking opportunities for key executives across relevant topics.
- Implement executive placement strategies, including speaking engagements, profiles, and Op-Eds to successfully position StubHub leadership as visionaries and thought leaders in the ticketing, live event and technology industries.
- Draft pitches and press releases for a wide range of business announcements.
- Contribute to interview and speaking prep for executives, including the development of presentations, talking points, briefing documents, and other written and visual materials.
QUALIFICATIONS
- 10+ years of experience working in corporate communications and media relations, preferably at a high-profile public company and/or a reputable communications/PR firm that has ideally worked with brands in complex, highly regulated industriesand handles strategy and crisis management; experience working with marketplace businesses a plus
- Proven record of pitching and securing business-focused stories, and a deep understanding of the tech andbusiness sectors
- Excellent written and verbal communication, and interpersonal skills
- Experience doing scenario planning and crisis communications
- Familiarity with key policy issues relevant to ticketing, tech, anti-trust and e-commerce, and experience working closely with government relations and policy comms teams, a plus
- Comfortable working independently and proactively, and collaborates well within a small enterprising team of communications professionals
- Ability to bring new thinking and ideas to the communications team and company
- Highly organized, analytical, detail-oriented and ability to ruthlessly prioritize
The anticipated gross salary range for this role is $225,000 - $275,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.