Job Description
Starbucks - Public Relations and Communications
associate manager, Retail Communications
Partner Communications | Public Affairs
At Starbucks, we have always believed in balancing profit with purpose and the pursuit of doing good. With more than 330,000 partners (employees) around the world, we’re on a mission to nurture and inspire the human spirit – one person, one cup and one neighborhood at a time . We have high aspirations for and leading with the best talent is a critical element to achieving our goals.
Retail Communications is the internal communications team responsible for staying close to operations, listening to our retail partners and getting partners the latest information and updates, in a clear, concise, transparent and deeply human way, always through the lens of Our Mission and Values. Each communication is an opportunity to provide our store partners with the context and clarity they need to feel confident in their role, as well as heard and valued as a partner through deeply human speak.
We are looking for someone who ideally has at least 3 years of experience in communications, change management and/or campaigns. This is the perfect role for someone who is familiar with writing for internal employee channels, in store and digitally. This partner must have experience writing concisely, working fast, and collaborating with teams representing different areas of expertise. To succeed in this role, you will need deep curiosity, comfort with ambiguity, attention to detail, and a clear point of view on the role of communications within our culture. We are interested in your unique perspective – and are looking for someone who will embrace this as an opportunity to advocate for our retail partners!
Our team is small, but mighty and has experienced great success to date based on our collective belief in the ability to enhance the partner experience through thoughtful and relevant communications. We know we have miles yet to go and we’re always looking for like minds to help us get there. Is that you?
What you’ll do:
- Work closely with internal stakeholders across Operations, Supply Chain, Public Affairs and PRO on Company-operated and Licensed Store partner communications. This includes:
- Creating the partner communications plan for upcoming operational changes or new announcements and updates for our stores
- Writing and producing the Weekly Update for our company operated, licensed and Canada businesses (you will be part of a rotation with other partners on the team)
- Writing and producing Store Communications, related to topics like:
- Pay and benefits updates
- Stop/Sell alerts
- Inventory disruptions and actions for store partners
- Promo and signage updates
- Technology or system interruptions
- Social Impact and Community updates for stores
- Operational updates for our licensees (e.g. Target, Kroger, etc.)
- Writing articles for Now Brewing (barista facing magazine) or Company News (intranet), as well as Workplace posts, under the direction of our senior managers
- Support editing, publishing and archiving retail communications.
- Advocate for the partner perspective to land right the voice/tone for communications
- Ensure adherence to legal and operational compliance requirements
- Respond and share to partner comments on store communications, as needed and with cross-functional stakeholders
- Generate insight into communications performance and provide recommendations for improvement
- Assist with the development of partner engagement plans
- Serve on our on-call rotation for select weekends or weeks to help write and publish emergency communications, working with team members based in Pacific time zone
Required Knowledge, Skills and Abilities
- You have a passion for communications, store and retail operations and building and fostering community inside and outside your team
- You are a fast learner –you jump in quickly, with curiosity, to listen, learn and execute quickly
- You write concisely, and quickly – this is key
- You want to desire to learn from your success and failures as well from the experience of others.
- You encourage diversity of thought and gather feedback judiciously, and you know when to adjust your approach to gain alignment.
- You are comfortable working remotely during this time and using Microsoft Teams
- You bring others along and over-communicate so your leaders and teams can support you
- You feel e nergized by working in a fast-paced organization
Core Competencies
Puts the Partner First: Has a relentless focus on the partner. Understands what the partner wants and how to best deliver the experience.
Works Well with Others: Listens and communicates well with others within Starbucks. Creates a team environment that is positive and productive.
Leads Courageously: Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
Requirements
- Bachelor’s degree preferred with at least 3 years of communications, campaign or change management experience , ideally in a fast-paced setting.
- Strong demonstrated writing, presentation, verbal communication and collaboration skills.
Join us and be part of something bigger. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com