Program Coordinator, Business Operations

The Program Coordinator, Business Operations manages day-to-day activities to ensure the organization is running efficiently and meets the expectations and needs of TIG staff and clients. Assists with management/administrative aspects and has operational control of a range of projects tied to business success such as contracting, reconciling business accounts, job tracking and reporting. May work on assignments related to project development and management initiatives, internal operating procedures, business processes and policies.

Level:

Entry-level professional. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. Requires theoretical knowledge through specific education and training.

Minimum Qualifications

Bachelor’s degree or 2-3 years equivalent experience managing business operations

Knowledge, Skills, and Abilities

Excellent oral and written communication skills; ability to multitask and interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; ability to work under pressure and utilize intermediate knowledge of the concepts, practices and procedures; ability to determine causes of unusual occurrences and applies standard principles and practices to implement solutions; performs intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; ability to maintain effective relationships with peers, clients, and others in a diverse environment; ability to interact effectively as a member of a team and work collaboratively with organization’s staff and clients; works under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Essential Functions. Key responsibilities:

• Responsible for administrative processes and liaison with other units such as legal, finance, data management and communication;
• Monitors day-to-day business operations, creates reports, and tracks progress of projects;
• Manages customer service and supports financial functions such as invoicing and collections;
• Interacts with consultants and clients external to the organization;
• Works with software systems and collaboration platforms (.e.g, Microsoft Teams, Excel); and
• Assists in performing all tasks necessary to achieve the organization’s mission and performs other duties as assigned.