Program Assistant

CarShare Vermont Program Assistant

CarShare Vermont is seeking a versatile team member to bolster all aspects of our thriving nonprofit organization. This role focuses on member care, community outreach, and supporting our operations. Since 2008, CarShare Vermont has provided a carsharing service and delivered innovative mission-driven programs to our community with the goal of reducing vehicle dependence and improving the equity of our local transportation system. This position is a unique opportunity to participate in all facets of our work, joining a team of committed, smart, supportive, and fun coworkers. 

Responsibilities

Member Care

• Ensure all members receive the highest level of customer care in-person, by phone, and by email
• Manage member accounts in our software system through the life of each membership, from onboarding new members to providing ongoing support, processing renewals, and closing accounts
• Support member education efforts to ensure successful carsharing experiences
• Respond to inquiries from members and non-members alike 
• Serve as a knowledge base for our carsharing software and member services procedures

Member Engagement & Community Outreach

• Take the lead producing the Honk & Wave, our monthly newsletter
• Develop regular content for social media posts
• Develop opportunities for regular member engagement, including volunteer recruitment
• Support outreach efforts targeting our diverse community

Operations 

• Support the day-to-day operations of a non-profit transportation organization, including pitching in with administrative and operational tasks alike
• Support our Fleet Manager with seasonal and time-sensitive tasks in the field as needed 
• Assist with regular business functions, such as processing customer payments and responding to inquiries
• Participate in the weekday on-call rotation (approximately 4-5 days per month)
• Help nurture an environment that is fun, creative, collaborative, and positive

Qualifications 

• Demonstrated commitment to CarShare Vermont’s mission
• Patient, inclusive, and friendly attitude – community organizing or customer service experience is a plus
• College degree and 1+ year(s) relevant experience preferred
• Stellar interpersonal and communication skills, verbally and written 
• Excellent computer skills with a knack for learning new software 
• Must have an aptitude for quick problem-solving and efficient multitasking 
• Must be highly self-motivated and confident working independently, as well as eager to support collaborative efforts 
• Due to the nature of our operations, the ideal candidate will live in the Burlington area, possess a clean driving record, and have at least two years of driving experience 

CarShare Vermont is an equal opportunity employer and does not discriminate based on gender, race, color, religion, sexual identity, age, disability, or anything else. We offer a fun and creative environment,  plenty of interesting and challenging work, and the opportunity to learn about and grow within an evolving shared mobility industry. The Program Assistant will work closely with all members of our tight-knit staff. This is a full-time position with a salary range of $40,000-$48,000, plus benefits that include generous paid time off, health insurance, a matching retirement plan, and a free CarShare Vermont membership with driving credits. This is primarily an in-person position with flexibility to work remotely some of the time. Interested applicants are encouraged  to apply by submitting a resume and cover letter to Annie Bourdon at annie@carsharevt.org.