Job Description
- 3+ years’ experience in content moderation or similar field
- 3+ years’ experience in advertising, or advertising policy
- Experience working with Public Relations, Legal or Public Policy teams
- Ability to lead and work effectively with cross functional groups.
- Experience managing, analyzing and communicating results to senior management.
- Comfortable dealing with ambiguity, and have the ability to effectively influence and communicate with global stakeholders.
- Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels, including senior leadership.
Job summary
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions with the goal of helping our customers find and discover anything they want to buy. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are continually driving to develop advertising policies and standards that support this vision.
We are seeking a Policy Manager, Advertising Policy to be part of the WorldWide Ad Policy team as a content reviewer specializing in high judgment use cases, primarily in the book advertising space. The Policy Manager will review content for compliance with our ad policies in categories that require deep research and awareness of current and emerging events. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms. They will be rationale driven, leave no stone unturned and back decisions with clear justification. They will hold a high bar for accuracy and strive for a zero-error rate. They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers,
The successful candidate will be a strong owner and solution orientated. They will thrive in ambiguity and be curious, leaving no stone unturned. They will be highly autonomous with the ability to work in a fast-paced and ambiguous area.
You will be a key owner of the Amazon Ads customer experience, tenaciously and continuously advocating for our customers by keeping ad policy and enforcement of those policies true to our principle of customer obsession. If you are looking for a role in a team that has a varied and exciting remit and you are a self-starter that can solve issues with considerable autonomy and use influence over authority to deliver results, this is the role for you.
Key job responsibilities
- Manage a queue of high judgement content review cases and respond within a defined SLA.
- Create, and report on, weekly metrics such as review volumes and precision rates.
- Deep dive and resolve content moderation challenges.
- Design and provide training to a larger group of content moderators in high judgement use cases
- Identify teams and businesses within and outside of Amazon Ads who are solving the same problems and build mutually beneficial relationships.
- Activate and maintain a rapid incident response mechanism for high risk use cases.
- Assist in the execution of policy leadership initiatives and vision by doing all we can to ensure teams are set up for success.
A day in the life
- Background in fact checking or reviewing misinformation content or similar
- Background or education in politics, socio-economics, sociology, healthcare or DEI.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.